Customer Support Security Officer

Frank Cassello

KEY QUALIFICATIONS

Accomplished, highly motivated, and results driven professional with more than 30 years of commendable experience. Navy Veteran serving over 20 years in high fidelity simulation for training and operations. Developed, conducted, analyzed and re-developed training exercises, scenarios, and simulations. Strong technology background with ability to analyze data and teach. Confident strategist with advanced analytical thinking. Broad based skills and ability to fit many roles. Willing to relocate and travel nationally and internationally.

• Customer Service

• Problem Solver

• Critical Thinking

• Well organized

• Advanced Technology Experience

• Public Speaking/Instructor

• Leadership and Creativity

• Attention to Detail

• High Integrity

EXPERIENCE AND ACCOMPLISHMENTS

GUEST TEACHER – Surprise, Arizona (September 2021 - Present) Contractual Role Responsible for monitoring a class of 30+ Students. EDUCATIONAL SERVICES, INC. (May 2022 - Present)

KELLY EDUCATION SERVICES, INC. (September 2021 – Feb 2022)

• Develop curriculum, execute, and provide classroom instruction ensuring students perform work assigned.

• Assist in special needs classrooms.

• Completed sponsor training and re-started an activity club.

SECURITY PARAMOUNT HOSPITALITY MANAGEMENT – Security Officer (June 2021 – January 2022) Responsible for security operation at 650+ room hotel. Conducted regular patrols, customer support, responded to medical emergencies and provided conflict resolution. Liaison to local police authorities as needed. THE GATHERING CHURCH – Security Consultant - Surprise, Arizona (May 2019 – September 2019) Created and wrote Standard Operating Procedures for medical emergencies, lost child, and disruptive guests.

PHYSICAL SECURITY SPECIALIST, Phoenix, AZ (December 2014 – December 2016) Provided security for a large car dealership. Controlled access to events. Building security included overnight security, Camera operations, video surveillance, alarm management, creation and implementation of security procedures.

INTELLIQUEST EDUCATION COMPANY – Lead Game Designer (December 2019 – July 2020) Designed computer game based on Structure of Intellect and Mayan customer. Worked to develop Game Design Document, mini puzzles, and story content.

US NAVY – Intelligent Specialist First Class and All Source Intelligent Analyst, Norfolk, Virginia (1989 - 2009) Responsible for data gathering, assessment evaluations, analyzing reporting, preparation of reports, and updating intelligence.

• Data mined to collect mission critical and confidential information on potential threats, persons of interest and strategic targets.

• Assessed intelligence by reading previous reports or questioning witnesses and associates.

• Prepared intelligence reports and provided recommendations to directors of operations to mitigate risk.

• Maintained records and files while protecting data to ensure sensitive data was secure through proper chain of custody.

• Expert in Geospatial Intelligence and Operational Intelligence Analyst forecasting potential world-wide missions.

• Created detailed studies for landing areas via imagery.

• Collected, processed, and disseminated intelligence by performing analytical duties.

• Prepared and presented graphics, intelligence summaries, reports and briefings.

• Planned and organized working groups of 12 – 20 personnel to meet mission deadlines.

• Maintained files, photographs, maps and charts to update intelligence libraries.

• CPR and AED Instructor for over 400 military and civilian personnel (1997 – 2000).

EDUCATION

• CLAIM ACADEMY – Java Full Stack Developer Certification, St Louis Missouri (August – October 2020)

• UNIV OF ADVANCING TECHNOLOGY – Bachelor of Science Game Design, Tempe Arizona (May 2017 – August 2019)

• ABC CASINO COLLEGE, Blackjack and Pai Gow Dealer, (May 2016 – July 2016)

• GLENDALE COMMUNITY COLLEGE, General Course Studies, Glendale Arizona (August 2012 - May 2017)

• MODESTO JUNIOR COLLEGE, General Course Studies, Modesto, California (May – December 2011)

• NAVY AND MARINE CORP INTELLIGENCE TRAINING CENTER, Dam Neck, VA (September 1993) o Navy Primary and First Line Leadership Development Programs (May 2017 – August 2019) o Intelligence Specialist Class “A” (April 1990) and Intelligence Specialist Class “A” Basic (March 1990)

• UNIV OF RHODE ISLAND, General Course Studies, (September 1987 – May 1989)

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