Control Technician Customer Service
Resume:
Mark Wavra
San Jose, CA *****
******************@*****.***
EOD Technician with experience keeping installations secure and operating smoothly. Familiar with handling diverse incidents requiring multiple approaches to resolution. Seeking new growth opportunities.
Work Experience
Route Supervisor
UniFirst Corporation - CA
March 2022 to December 2022
• Supervise 10 RSSR and provided them with the knowledge of the equipment and product to provide to our company clients throughout the Bay Area; also, as needed, ran routes throughout the Bay Area, also did training of new hires, and verified their routes of what was completed for the day. Pest Control Technician
Terminix Pest Control - Pleasanton, CA
April 2020 to November 2021
· Followed all company protocols when applying pesticides on the inside and outside of structures.
· Maintained knowledge and adhered to state rules and regulations.
· Met with customers at residences and places of business to check on pest and rodent situations.
· Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
· Utilized appropriate protective gear and equipment during application.
· Set mechanical traps, baits and glue boards to remove pests from interior areas. Branch Manager
O'Connor Pest Control - Dublin, CA
November 2019 to April 2020
· Maintained office & inventory.
· Provide inspections, estimates, and sales.
· Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
· Planned work schedules to maintain adequate staffing levels.
· Established and built customer relationships through targeted outreach and initiatives.
· Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Pest Control Technician
A Pro/Terminix - Campbell, CA
April 2019 to November 2019
· Managed quality control and maintained high level of customer satisfaction.
· Identified pest issues, placed traps and bait and removed dead pests after extermination.
· Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
· Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
· Inspected building perimeters to determine pest point of entry.
· Identified most effective chemicals and treatments for use against specific pests. Branch Manager
Applied Pest Management - San Jose, CA
March 2011 to April 2019
· Conducted maintenance on vehicles, add reports, and technical services for commercial & residential
· Hire of new employees and training
· Deal with multiple counties' ag department & health departments and structural pest board
· Assemble of multiple types of equipment mechanical and non-mechanical Route Manager
Marquee Pest Management - Fremont, CA
July 2004 to September 2011
· Monthly service, customer satisfaction, trouble shooting, problem solving, one-shot services, pest elimination - commercial and residential, invoicing, product inventory, prospecting new accounts, training new hires, supervision of new employee routes and account management. Explosive Ordnance Disposal Technician
United States Navy
January 1997 to July 2004
· Perform duties locating, identifying, rendering safe and disposing of foreign and domestic conventional, biological, chemical, or nuclear ordnance and IED.
· Determined optimal plans for effective removal or destruction of ordnances after assessing nature of devices and explosives present.
· Managed unit training schedule and kept current records of training courses.
· Constructed and used field communication equipment to receive orders and transmit information about disposals.
· Kept team responsive to emergency situations through scheduled drills and training.
· Drove trucks to transport explosives and blasting equipment to blasting sites.
· Tied specified lengths of delaying fuses into patterns to time sequences of explosions. Education
High School Diploma
Barberville West Virginia High School
January 1990
Skills
• Problem resolution
• Troubleshooting
• Critical thinking
• People-oriented
• Energetic
• Excellent work ethic
• Teambuilding
• Assembly processes
• Excellent time management skills
• Testing procedures
• Equipment operation
• Skilled at maintaining records
• Safety understanding
• Strong interpersonal skills
• Staff supervision
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