Technical Support Sales
Resume:
LYNDON BERANIA GONZALES
R*** - B**, Alabang Filinvest Housing
Alabang, Muntinlupa City, 1781 PHILIPPINES
Mobile no.: +639**-*******
Home Tel. no.: +639**-*******
E-mail Address: ********.******@*****.***
Objective:
To secure a challenging position that will fully utilize my engineering skills and management handling background. A licensed Electronics and Communication Engineer with extensive and solid 20+ years experienced in Electronics and Semiconductor industry.
Qualifications:
Director of Sales and Marketing - Responsible for developing the strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization.
Technical Support and Sales Manager – Manages daily activities of the operational sales support function and technical support services.
Technical Support Manager - Supervises and directs non-exempt employees in the service engineering department.
Service Engineer for Inspection Tools (Profiler, Interferometry) and process equipment – Semiconductor and Electronics Industry
Process Engineer for Slider Fabrication (Thin Film Head Manufacturing) - from frontline to backend
Line Technician - Wireless Telephone Manufacturing/Cigarette Manufacturing Work Experience:
Director of Sales and Marketing
May 2019 – November 2019
MACGROUP INC. – conveyors assembly and tool automation solutions 24 Maharlika St., United San Pedro, Brgy. San Antonio, San Pedro, Laguna 4023 PHILIPPINES
Comply with all applicable rules, policies, standards and guidelines related to employment.
Supervises the staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, performance appraisal, managing policies and procedures to ensure achievement of the department’s goals.
Direct and coordinate company sales and marketing functions.
Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.
Analyze and evaluate the effectiveness of sales, methods, costs, and results.
Review community sales and marketing budgets, and oversee the development and management of internal operating budgets.
Responsible for establishing sales goals and strategies for the sales team. Oversee the team’s overall performance against sales quota.
Develops annual marketing and communication action plans in support of organizational strategy and objectives.
Reviews and recommends pricing structures based on market research and competitor’s analysis.
Provides leadership and support for the design, development and implementation of marketing plans.
Oversees and directs market research and competitor analysis to support communities and organizational budget process.
Technical Support and Sales Manager
January 2011 – April 2019
Dymek Company Limited - an advanced equipment distributor to leading manufacturers and innovative R&D facilities in the Data Storage, Semiconductor, Optical, Photovoltaic and Aerospace industries. Flat 2208, 22/F., Clifford Centre
782 Cheung Sha Wan Road, Kowloon, Hongkong
Search for new clients who might benefit from company products and services;
Developing long-term relationships with clients through managing and interpreting their requirements;
Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
Negotiating tender and contract terms and conditions to meet both client and company needs;
Calculating client quotations and administering client accounts;
Providing pre-sales demonstrations and product education, and after-sales support services;
Providing commissioning and maintenance testing services
Analyzing costs and sales
Meeting regular sales targets and coordinating sales projects
Assistant Service Manager
January 2006 – December 2010
Dymek Asia Company
Reports directly to the Technical Support Manager
Formulate Technical Studies and Evaluations for customer process improvements.
In the absence of the Technical Support Manager, supervises and directs non-exempt employees in the service engineering department.
Senior Technical Support Engineer
November 2003 – December 2005
Dymek Asia Company
Provide technical support to customers regarding process and equipment issues.
Formulate Technical Studies and Evaluations for customer process improvements.
Perform measurement system analysis and characterized equipment for optimization.
Addresses cause and recommend technical solutions to equipment and process related problems.
Establish Preventive Maintenance specifications to provide a better service to the end user.
Conducts and performs new machine qualification to verify its capability with respect to the qualification standard and criteria set by the customer.
Conducts training on machine operation and maintenance to the end user.
Performs other duties assigned by his/her Superiors.
Technical Support Engineer
April 2000 – October 2003
Dymek Asia Company
Provide technical support to customers regarding process and equipment issues.
Formulate Technical Studies and Evaluations for customer process improvements.
Perform measurement system analysis and characterized equipment for optimization.
Addresses cause and recommend technical solutions to equipment and process related problems.
Establish Preventive Maintenance specifications to provide a better service to the end user.
Conducts and performs new machine qualification to verify its capability with respect to the qualification standard and criteria set by the customer.
Conducts training on machine operation and maintenance to the end user.
Performs other duties assigned by his/her Superiors.
Process Engineer II
April 25, 1997 - May 11, 2000
Integrated Microelectronics, Inc. - provides electronics manufacturing services and power semiconductor assembly and test services with manufacturing facilities in Asia, Europe, and North America. North Science Avenue, Special Export Processing Zone, Laguna Technopark Inc., Binan, Laguna 4024 PHILIPPINES
Sustains, develops and establish new procedures and processes to improve the capability and quality of production line and process stations
Monitors, maintains and set Yield Targets/Goals
Senior Line Technician
September 1996 - April 1997
UNIDEN Philippines Laguna Inc. – manufacturing and assembly of cordless phones Philips Avenue, Light Industry & Science Park,
Cabuyao, Laguna 4025 PHILIPPINES
Initiate, supervise and speed-up major repair to increase machine utilization.
Provides support on production whenever it is necessary.
Collects Preventive Maintenance Data as requested by customers.
Create breakdown analysis as per request by process engineering after major repairs.
Perform preventive maintenance on calibration equipment semi-annually.
Line Technician I
May 1996 ~ August 1996
LA SUERTE CIGARETTE INC. – tobacco company that manufactures and supplies cigarettes West Service Road, Bicutan, Taguig, PHILIPPINES
Monitor and Sustained process line for Filter cigarette
Initiate, supervise and speed-up major repair to increase machine utilization.
Provides support on production whenever it is necessary.
Collects Preventive Maintenance Data as requested by customers.
Create breakdown analysis as per request by process engineering after major repairs.
Perform preventive maintenance on calibration equipment semi-annually. Degree:
1990~1995 UNIVERSITY OF THE EAST
Bachelor of Science in Electronics and Communications Engineering Training and Seminars:
Construction Safety and Health Training (COSH)
OSHNET –Region IV-A, Metro Lipa Medical Center, Marawoy, Lipa City, Batangas
Technical Sales Training – CEI Singapore (Wafer UV Eraser, Wafer Inspection and Sorter, Optical Inspection Systems)
Ang Mo Kio Ave 12, Singapore
Tau Science Hotspot+PixEl(Integrated FA Tool) Basic Training Course Tau Science Corporation, Hillsborough, Oregon, USA
MKS Product Introduction and Sales Training
MKS Instruments, Andover, Massachusetts, USA
IRIS220 Hot Spot Tester Advanced Training
Tau Science Corporation, Hillsborough, Oregon, USA
AEP TECHNOLOGY NanoMap-D Dual Optical Profiler
Dymek Company Limited, Pak Tin Par Street, Tsuen Wan, Hongkong
MTI NSX-250 Dicing Machine Assembly and Troubleshooting Course MTInc., Oxnard, California, USA
VEECO FSE 9800 Series Optical Profiler Course and Data Storage Application Course Veeco Instruments, Tucson, Arizona, USA
VEECO NT Optical Profiler Advanced User Training Veeco Instruments, Tucson, Arizona, USA
BASIC TRAINING COURSE(Maintenance and Service Training) – Ultratech Stepper SAE Magnetics Ltd., Dongguan City, China
BASIC TRAINING COURSE AND PRODUCT INFORMATION – Wedge to Wedge Wirebonder WestBond International Inc., Anaheim, California, USA
SERVICE TRAINING ON REFLECTOMETER
N&K Technologies, Inc., Santa Clara, California, USA
SUBSTRATE AND MEDIA PRODUCT SALES TRAINING
Dymek Company Ltd., Ang Mo Kio, Industial Park 2A, SINGAPORE November 17~18, 2005
HD8000 Profiler Applications
SAE Magnetics Ltd., Dongguan City, China
Operation and Maintenance - 4546E Two Way Convertible Semi-Auto Wedge to Wedge Wire Bonder WestBond International Inc., Anaheim, California, USA
Non-Contact Displacement Meter Calibration
ADE Corporation, Westwood, Massachusetts, USA
NT8000 Profiler Maintenance and Service Training Veeco Instruments, Tucson, Arizona, USA
Tape Head Alignment Tool Basic Operation and Maintenance Training Optical Systems Corporation, Valencia, California, USA
2K Series Automatic Wire Bonder
WestBond International Inc., Anaheim, California, USA
Veeco Metrology’s Introductory Profiler Maintenance and Service Course Veeco Tucson, Arizona, USA
Lap to Cut Down (LCD) Machine Operation and Maintenance YAMAHA Thin Film Head Corporation, Shizuoka-Ken, JAPAN
Understanding Micro Controllers
IMI - SF Y3 Corporate Training Room
Digital Signal Processing
IMI - SF Y3 Corporate Training Room
Design of Experiments (DOE)
IMI, LTI Binan, Laguna, Philippines
Environmental Management System (EMS) Internal Audit Course IMI, LTI Binan, Laguna, Philippines
Electro Static Discharge (ESD)
IMI, LTI Binan, Laguna, Philipines
Measurement System Analysis
IMI, LTI Binan, Laguna, Philippines
Statistical Process Control (SPC)
IMI, LTI Binan, Laguna, Philippines
Appreciation Course on ISO14001
IMI, LTI Binan, Laguna, Philippines
Professional Membership and Licenses:
IECEP - Institute of Electronics and Communication Engineer of the Philippines
Board of Electronics and Communication Engineering of the Philippines ECE License Number: 13032 (Expiry Date: July 1, 2022)
Passed Government Career Service Sub-Professional Examination of the Philippines Technical Skills:
1. Computer hardware and software set-up and installation 2. MS Office, Adobe Photoshop
3. Sales and Marketing expertise
4. Management skills; Business Development, Technical Sales, Plant Operations 5. Management of Inspection Tools, Process Equipment: Installation/Qualification/Maintenance/Repairing 6. TECHNICAL EXPOSURES ON THE FOLLOWING ANALYTICAL/STATISTICAL TOOLS:
Statistical Process Control (SPC)
Failure Mode and Effect Analysis (FMEA)
Measurement System Analysis (MSA)
Measurement Capability Analysis (MCA)
Gauge Repeatability and Reproducibility (GRR)
7. Excellent team player and interpersonal skills
Character References:
Hon. Chairman Raffy Sevilla
Barangay Sucat, Muntinlupa City
+632-****-**** to 91
Mr. Jennie Lontoc
TDK PHILIPPINES, Equipment Engineering Director
Engr. Jong Espiritu
DUCO Philippines, Country Manager
Contact this candidate