Customer Service Lead

Hello

Camisha Hawkins

**** ******** ** #*

Apopka, FL 32703

407-***-****

*******@*****.***

Skills

Professional, Goal Orientated, Self-Motivated individual with 25 plus years of customer service and resolution experience. Proficient in all Microsoft Applications

Experience

Dec. 2013 - April 2023

Cigna Health Group Orlando FL - Resolution Team Lead

● Escalation resolution for both patient and provider contacts.

● Account and Claim billing review and adjudication

● Mentor and assist with peer escalations

Aug. 2006 - Jun 2009

AMerican Home Shield Memphis TN - CUstomer Service Lead

● Work order placement

● Contract review

● Provider dispatch

● AUthorization of Provider Services

Aug. 2006 - Jun 2009

Sitel Corp Memphis TN - CUstomer Service Lead

● New Patient Enrollment

● Provider update

● Patient Demographic Updates

Education

Jun 2002 - Oct 2004

Malcolm X College Chicago, IL- AAS Secondary Education / Mathematics 2

Awards

Marriott: Sales DIamond Award

Cigna: Presidential Achievement Award

References Available Upon Request

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