Service Representative Customer

OKAFOR JOY VALENTINA

Address: **, ****** ******, ***** ******, off Iju-Ishaga, Lagos State.

Phone: 090********

Email: *****************@*****.***

EXECUTIVE SUMMARY

A self-motivated professional with over 3 years of experience in the customer service industry with excellent organizational and communication skills. With a proven track record in resolving complex customer issues and implementing workable solutions. Aiming to consistently support customer service and add significant value to the growth of the company.

EXPERIENCE

November 2017-2019

JOB TITLE: Office Assistant

COMPANY: Windelectric Nigeria, Alakuko,Off Kola Bus Stop,Ogun State

Job Functions

Recording of business transaction

Carrying out basic clerical duties

Sort and distribute communications in a timely manner

Schedule and plan meetings and appointments

Monitor level of supplies and handle shortages

January till May 2021

JOB TITLE: Customer Service Representative

COMPANY: Pizza Hut, Ikoyi Lagos State

Job Functions

Regular report to the Head of Customer Service

Keeping records of all calls and information

Handling complex complaints and issues

Keeping records of customer interactions, transactions, comments, and complaints

EDUCATION

January 2020 to 2023

DEGREE TITLE: B.Sc Public Administration in view

SCHOOL: National Open University Ikoyi Lagos State

SKILLS

Good communication

Customer service orientation

Problem solving

Persuasive ability

Information management

Effective planning

REFRENCE

AVAILABLE ON REQUEST

2

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