Customer Service Fulfillment Center
Resume:
Rezaul Islam
Operation Team Leader
Personal details
Rezaul Islam
*.******@*******.***
March 5, 1987
Rajbari
Under Processed
Male
Bangladeshi
linkedin.com/in/rezaul-islam-
317278182
Skills
MS Excel
Warehouse Management
ShipEdge
Languages
English
Bengali
Hindi & Urdu
Profile
Talented Team Leader offering 3 years in warehouse management. Focused on driving employee performance and service quality. Builds team vision and focus to achieve results . Organized Team Leader with 3 years of experience . Builds positive rapport, inspires trust, and guides teams to achieve organizational goals. Strong facilitator, trainer, and mentor. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams . Seeking similar position in retail management . People - orientated Team Leader successful in delivering revenue and strategic initiatives . Aligns workplace culture with organization mission and values . Looking for new role where hard work and dedication will be highly valued. Experienced Team Leader with over 3 years in e- commers industry . Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Employment
Operation Team Leader Mar 2023 - Present
Boutiqaat KSA, Riyadh
Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures. Supporting the customer service & buying teams in resolving: Customer order queries;
Complaints and associated resolution, including root cause analysis; Supplier delivery issues & queries.
Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
Management of all assigned Inbound queries
Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
Operation Team Leader Jan 2021 - Feb 2023
Salasa Fulfillment Center
Led performance reviews and tailored employee feedback to facilitate professional development.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Analyses Key Performance Indicator (KPI) data to identify trends and achieve team goals.
Resolved employee relations issues and navigated disciplinary proceedings. Applied Lean 5S method to create clean and organized work environment. Operation Team Leader May 2020 - Dec 2020
LSC Logistics & Warehouse Service Ltd., Riyadh
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Employed active listening and product expertise to successfully resolve inbound queries.
Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
Helped new staff acclimate to customer service team and mentored on strategies for success.
Education
Higher Secondary Sep 2003 - Sep 2005
Rajbari Sripur Kamil Madrasha, Rajbari
Secondary Jan 2001 - May 2003
Rajbari Sripur Kamil Madrasha, Rajbari
References
Qusai Mohd Chaddad (Inbound Manager)
Salasa Fulfillment Center, Riyadh
+966*********, *.*******@******.**
Ibrahim Adem (Operation Manager)
Boutiqaat KSA, Riyadh
+966*********, *.****@*********.***
Azeem Mohammed (Inbound Coordinator)
Salasa Fulfillment Center, Riyadh
+966*********, *.********@******.**
Iqbal Hasan (Inbound Coordinator)
Salasa Fulfillment Center, Riyadh
+966*********, *.*****@******.**
Contact this candidate