Service Representative Customer
Resume:
John Payne
*************@*****.***
Profile
A highly skilled leader of others with ability to motivate and drive teams to new levels through communication, education and partnership.
Expertise In
*Operations Management *Microsoft Office 2003, 2007, 2010
*Training & Development *Employee Relations
*Performance Management *Organizational Development
Military Experience
U.S. Navy, August 1982-1986
Received Honorable Discharge
Duties: Human Resources
Professional Experience
Direct Auto/National General: Nashville, TN November 2020 – May 2021
Lead Sales Agent
Total control of brick and mortar setting BU-2477. Responsibilities included but not limited to sales, customer service, marketing, training, daily deposits, facility upkeep and management.
Acceptance Insurance: Nashville, TN September 2019 – October 2020
Sales Agent
Licensed in 16 states to sell Life, Home, Commercial and Auto. Inbound/outbound call center setting.
Aetna/CVS: Nashville, TN October 2018 – September 2019
Customer Service Representative
Call Center setting. Fielded customer calls regarding medications, policy benefits as well as general questions and referrals. Served as liaison between customer and medical provider.
Colonial Life / American Income Life Insurance: Nashville, TN January 2019 – October 2018
Customer Service Representative
Insurance sales to customers and businesses
NES: Nashville, TN November 2016 – June 2017
Customer Service Representative
Contracted position in customer service call center assisting customer with billing, new service, outages and payments.
Nashville Metro Government: Nashville, TN June 1997 – March 2015
Court Security Officer / Firefighter, EMT
My Metro career started in the Court Security Office from March 1987 to October 1993 with the primary focus on General Sessions for Metro Court. Duties included all security aspects of a courthouse including the safety of all judges, judicial staff, court employees and general public August of 1997 joined the Nashville Fire Department as a Firefighter, EMT. The primary focus was on responding to fire, rescue and medical incidents; providing support functions including vehicle and equipment maintenance; emergency responses; records and reporting duties; medical treatment, medical emergencies, trauma emergencies; plans, organizes, directs and controls fire/rescue.
Education
Tennessee State University, Nashville TN
BS-Mass Communications
Graduated – May 1990
Licenses
License to sell Life/Health, Property and Casualty Insurance
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