Business Analyst, Scrum Master

Uma Maheswari Hemanth Kumar, CSM

Tracy, CA ***** www.linkedin.com/in/uma-maheswari10/

********@*****.*** 408-***-****

BUSINESS ANALYST/Certified Scrum Master

‘Solutions-driven’

Business Analytics / Process Optimization / Scrum Methodology

Project Plans / Technical Project Coordination

Software Development Life Cycle (SDLC) / Agile Methodologies

Certified Scrum Master focused on collaboration and project development. Deliver understanding of complete project life cycle with in-depth knowledge of process completion within the Scrum framework associated with Agile and other software development. Communicate effectively to support teams in working towards a common goal.

Fluency English and Tamil.

Signature Strengths

Web Development Visualization & Reporting Tools Android, API, Manual & Mobile Testing

Business Acumen Effective Communicator Strong Analytical, Technical & Troubleshooting Skills

Results Snapshot

Improved Quality Assurance time 15%, facilitated on time project completion, and ensured software quality and timely delivery by developing automated tests while simultaneously conducting manual testing.

Established, maintained, and coordinated onsite and offshore Quality Assurance team; key contributor to domains such as mobile and banking.

Identify root cause and initiate steps to mitigate problems before they arise by applying analytical and quantitative skills as proactive problem solver and adviser.

Professional Experience

BRIDGESOFT, Wilmington, DE 2023-Present

Business Analyst (Remote)

Lead cross-functional teams in development, documentation, and delivery of process innovations driving fulfillment of business goals. Convert practices into fresh, cost-effective solutions leading to more efficient operations.

Evaluate project progress, identify problems, develop, and implement company procedures, and write technical reports.

Utilize leadership, analytical thinking, attention to details, problem solving, communication, and technical skills.

SILICON VALLEY BANK (SVB), Santa Clara, CA 2021-2022

Quality Assurance Analyst (Contract)

Managed manual testing of ‘Positive Pay’ banking application encompassing API testing to manage automated clearing house (ACH) alerts and payments. Key participant in Agile methodology attending scrum ceremonies.

Improved Quality Assurance time 15%, facilitated on time project completion, and ensured software quality and timely delivery by developing automated tests while simultaneously conducting manual testing.

Established, maintained, and coordinated onsite and offshore Quality Assurance team; key contributor to domains such as mobile and banking.

Authenticated and executed test cases performed on various software and reporting systems:

Validated User Experience Reviewed User Requirements Detected Software Bugs

Repaired Software Bugs Maintained Communication Integrity Rebuilt Software Application

Uma Maheswari ********@*****.*** Page Two

Applied strong programming knowledge, understanding of various software applications and networks, creative mindset, and knowledge of business processes.

Tested application programming interface (API); reviewed and assessed expected codes by utilizing Postman.

Verified code on Splunk Dashboard and pulled code for testing using GIT.

Authored and synchronized test cases to showcase positive and negative test case scenarios.

Gained Scrum/ agile methodology from peers while leading Scrum process.

WELLS FARGO FINANCIAL SERVICES, Fremont, CA 2021

Quality Assurance Analyst (Contract)

Oversaw manual testing of mobile applications providing Zelle features for mobile users.

Project Process

Zelle allowed users to change account options, such as changing ‘User ID’ and ‘Password’ to make a ‘Transfer to ‘Send or ‘Request Money with a click action of Recipients.

Guaranteed all buttons functioned as expected with ‘Activity’ and ‘Settings’.

Ensured adherence with Agile project management methodology by actively involving in Scrum daily standups, Sprint planning and review, and retrospective meetings.

Authored test cases and test scenarios for functionality with system and software Graphical User Interface testing.

Assured all software application functionalities worked as per specifications by checking screens and controls, such as menus, buttons, and icons.

Delivered high quality products and incremental value with every iteration by coordinating and participating in requirements review /story elaborations and testing activities.

Tested mobile application working with Browserstack.

INNOVAPATH, INC., Dublin, CA 2020-2021

Quality Assurance Tester, Recruiting (Contract)

Supported recruitment process and recruiters in achieving staffing objectives, evaluating candidates, and identifying profiles for requisitions by analyzing distinctive modules, such as Profile, Subjects, Quiz, and Video Tests.

Applied Agile Project Management Methodology:

Scrum Daily Standup Sprint Planning Sprint Review Retrospective Meetings

Repaired Software Bugs Maintained Communication Integrity Rebuilt Software Application

Manually tested API response, status codes, and headers by working in POSTMAN.

Conducted performance testing to determine response time throughput application transactions by utilizing JMeter.

Identified defects and tracked and managed in Jira and disposition in scrum meetings.

Education / Professional Development

Bachelor of Arts (BA), Business Administration, University of Madras, Chennai, India

Certified Scrum Master (CSM), Scrum Alliance

Daily Use Talents

Microsoft Office Excel PowerPoint Outlook SQL

SailPoint Browser Stack Confluence Postman Jira GIT Browserstack

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