Customer Service Operations Supervisor
Resume:
Chester Powell
Sacramento, CA
***************@*****.***
1
SUMMARY
Skilled Operations Supervisor experienced with metrics monitoring and maximizing team success in fast-paced production settings. Performance and quality driven with the ability to take on increasing responsibilities seamlessly. Natural leadership abilities with motivational approach.
WORK EXPERIENCE SOFT SKILLS
ACCOMPLISHMENTS
TECHNICAL SKILLS
• Team Building and Leadership
• Troubleshooting and problem solving
• Cost reduction strategies
• Delegation
• Business Administration
• Multidisciplinary collaboration
• Policies and Procedures implementation
and process improvement
• Performance reporting
• Decision making
• Clear and concise communication
Supervisor of Operations
Tesla – Fremont, CA
08/2017 – Current
• Oversees operational systems, processes
and infrastructure while looking for
opportunities for improvement or revisions.
• Developing a team of 300 associates to
achieve success within the company.
• Daily meeting with my management team to
set and meet daily and quarterly goals.
• Collaborate with other shifts members to
ensure seamless business execution.
• Oversees and reports weekly, monthly,
quarterly, and annual metrics and reporting.
• Play a significant role in long-term planning,
project status reporting, and implementing
change control processes.
• Keep track of any issues and conflicts,
remove barriers, resolve issues of medium
complexity involving stakeholders and
escalate to the appropriate level when
required.
• Improved morale and management
communication by creating employee
recognition and rewards practices.
• Measure and review performance via KPI’s
and metrics.
• Guide employees on understanding and
meeting changing customer needs and
expectations.
• Led my team to achieve the most cars
built in one shift, earning recognition from
upper management.
• Created highly effective new program that
significantly affected efficiency and
improved operations.
• Microsoft Office Suite
• Data Management and Analytics
• Technical Reporting
• Project Management
• Business writing
Chester Powell
Sacramento, CA
***************@*****.***
2
Manager
Goodwill – Sacramento, CA
10/2010 – 02/2017
• Trained employees in additional job
positions to maintain coverage of roles.
• Recruited and hired qualified candidates to
fill open positions.
• Completed thorough opening, closing and
shift change functions to maintain
operational standards each day.
• Led team meetings and one-on-one
coaching sessions to continue improved
performance.
• Monitored staff performance and addressed
issues.
• Enforced customer service standards and
resolved customer problems to uphold
quality service.
• Accomplished financial objectives by
forecasting requirements, scheduling
expenditures and preparing annual budgets.
Supervisor
Little Caesars Pizza – Sacramento, CA
10/2010 – 02/2017
• Provided ongoing training to address staff
needs.
• Maintained operating schedules to provide
effective coverage for key areas and achieve
objectives.
• Interviewed applicants, recommended
individuals for hiring and evaluated staff
performance.
• Responded to customer questions regarding
products, prices, and availability.
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