Tony Flores

E-mail: adw92o@r.postjobfree.com Phone: 817-***-****

IT Professional

Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac Systems. Familiar with broad range of systems. Components and network systems. Possess extensive knowledge in property and account management, and IT security. Career supported by knowledge in MTA Security, MTA Server, and the and various other MTA and CompTIA certifications. EDUCATION

MYCOMPUTERCAREER Information Technology Systems Administrator JUNE 2023 DeVry University BA/Business (Information Systems) OCT. 2001 SKILLS

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Certifications

● (4) CompTIA A+ Microsoft Azure Microsoft Security/Identity/Compliance Technology Applications

● Technology Education Generalist 4- 8 Business Education SPED ESL Physical Education

● Social Studies Composite

● E-License Coaching – US Soccer Federation

PROFESSIONAL EXPERIENCE

Technical Public Speaking/Training

Technical public speaking for many years and delivered discourses of up to 45 minutes in front of small and medium sized groups (300 at a time).

Assist with corporate training of agents in both marketing a debit card payment solution AND training them on how to use interfaces (online and mobile devices) to load and manage their clients' debit cards and online portals.

Director of card support, managing all card support personnel, handling top level escalations for cardholders and agents.

Northwest ISD

V.R Eaton High School August 2019 – May 2022

Digital Media/Information Technology/Assistant Soccer Coach

● Computer Maintenance

● Principles of Information Technology

● Networking

● Animation I & Graphic Design and Illustration

● Business Information Management Systems

● Women’s Assistant Soccer Coach

Mansfield ISD

Worley Middle School August 2016 – May 2019 ELA

Resource/Newcomers Teacher/Soccer Club Coach

● Created and Modified lessons according to individual IEPs

● Taught language acquisition skills and core content, scaffolding, when necessary, with native language

● Modified and administered assessments

● Worley Soccer Club Coach

Fort Worth ISD

JP Elder Middle School August 2013 – 2016

● SPED Inclusion: Various 6th,, 7th, 8th Grade classes

● Teach 6th, 7th and 8th Grade ELA Resource

● Worked SSI and STAAR camps and assisted SPED Lead to assess student data for LRE

● Asst. Varsity Coach Boys Varsity Southwest HS/Head Coach Soccer Monnig Middle School Arlington Heights High School August 2009 – 2016

Honors Graphics Design/Honors Web Technologies and PAV/SPED Inclusion/Soccer Coach

● Co-taught providing presentation of lessons in Biology, Reading, Algebra and English III classes

● Assisted in providing inclusion support and accommodations while making connections with students on a personal level thus implementing teaching strategies to connect and redirect the student personally to the lesson at hand

● Taught current trends and engaged students in real life Web Design, Hosting and provided basic programming activities to expose the students to coding and its basic vocabulary

● Contacted and arranged classroom interviews with professionals to provide insight and excitement over current job fields

● Provided technical troubleshooting support to fellow teachers

● Programs of Choice Open House - Helped set up and monitor several devices to display examples of activities, projects and programs created by students

● Assistant coach Girls and JV teams – Girls Regional Finals Runner up Virtual Money Incorporated

E-Commerce/Corporate Training/CS Manager March 2002 - January 2009

● Card Services Department Manager

● Provided in-house corporate training to agents and master agents from various parts of the globe

● Provided staff technical training to use and support the VM Debit Card, its online systems and loading stations

● Liaison to IT for development of user interfaces for online card systems

● Trained card support personnel/Handled ACH Batch processing for VM accounts

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