Fidela Gjondrekaj

904-***-****

adw92c@r.postjobfree.com

Language Skills

English — Fluent

Albanian- Native/ Fluent

Education

University of Florida, Gainesville, FL Expected Graduation Date- April 2024

● Earning a Master of Science in Food Science and Human Nutrition Concentration

● Includes dietetic internship of 1000+ clinical hours Graduation Date- May 2022

University of Florida, Gainesville, FL

● Earned a dual Bachelors in Nutritional Sciences and Dietetics

● ServSafe Manager Certified

Graduation Date- May 2018

Florida State College at Jacksonville, FL

● Was a dual enrolled student- earned an Associate of Art Degree

● Presented at the HBCU Research Initiatives Research in 2019 on the Effect Diet has to Skin Health at Edward Waters College

Relevant Experience

October 2022- Now

Department of Family, Youth and Community Sciences, Gainesville FL - Research Assistant

● Served as both a leader and an integral member of a team to collaborate on building strategic plans, timelines, writing proposal reports and performance metrics to gauge progress towards research project goals

● Individually created research poster and presented pilot study to audiences of varying degrees and expertise at the University of Florida 2

May 2021- Now

CVS Pharmacy, Gainesville FL - Pharmacy Technician / Immunization Manager

● Immunization Manager

● Certified in immunizations such as Shingles, Flu, COVID-19, Pneumonia, Hep A, Hep B

● Responsible for carefully measuring prescriptions, preparing and printing labels and filling 300-500 orders daily

● Manage inventory for 800+ behind and over the counter medications

● Required to understand controlled, narcotics and uncontrolled substances in order to correctly dispense drugs to patients

● Process third party billing claims and assist with prior authorization completion

● Work directly with patients to obtain medication histories and reconciliation

● Respected customer’s privacy by maintaining strict confidentiality and upholding all local HIPPA laws

● Manage phone calls across 8 lines, taking prescriptions, answering questions, and all resolving customer concerns

May 2022- October 2022

Truist Bank, Gainesville FL - Financial Services Specialist

● Assist 50-100 clients by processing their monetary requests such as withdrawals, deposits, and account issues, resulting in 20+ transactions per hour

● Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies

● Utilized impeccable organizational skills and attention to detail to accurately calculate customer transactions, which results in handling over $25K per day

● Respond to customer account inquiries from 130+ weekly accounts

● Follow and adhere to Code of Federal Regulations to ensure maximum protection of customer’s account information through secure verification methods

● Maintained detailed knowledge of all debit and credit card options to make customized recommendations based on client preferences

● Filled in for the supervisor and maintained normal bank floor operations 3

● Adhered to strict safe deposit box operations and guidelines

● Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies

February 2020- August 2022

Department of Physics at University of Florida - Research Assistant

● Concentration in the relationship between biomolecular condensate formation and cancer

● Analyzed and created several different fusion proteins

● Orchestrate protein separation projects and positive results were obtained

● Responsible for running PCR, Gel extractions, performing plasmid isolations and inoculations for individual protein granules to understand the biophysics of protein granules

● Trusted with powerful imaging platforms such as high-throughput quantitative imaging and CRISPR gene-editing for native protein tagging in living human cells January 2020 - April 2020

Department of Biology at University of Florida- Research Assistant

● Served as Team Lead in the absence of supervisor to maintain ordered laboratory operations and procedures

● Studied vertebrate structures, including teeth, skin appendages

● Organized and handled lab equipment when focusing fish models of evolutionary development

● Responsible for observing and illustrating specimen slides for PhD students working in the laboratory

July 2018 - May 2019

Mayo Clinic, 4500 San Pablo Rd S, Jacksonville, FL- Desk Operations Specialist

● Responsible for giving access to schedule MRI’s for all Mayo Clinic and it’s campuses across Florida

● Organized and handled important patient documents and information

● Accountable for accommodating both doctor and patient needs for MRI appointments

● Coordinated several international appointments/ scans for international patients maximizing customer satisfaction by catering to client concerns 4

● Demonstrated leadership in implementing adequate training to team members, resulting in improved department performance and customer service delivery

● Provided efficient support to the Assistant Supervisors in day-to-day operations to ensure productive business workflow

Volunteer Experience

February 2021- Now

Cade Museum for Creativity and Invention

● Assisted faculty and staff in performing different STEAM learning activities for preschoolers

● Engaging guests by sharing science concepts and knowledge August 2019- March 2020

Kids Count Metcalf Elementary

● Assisted faculty and staff in translating materials for students from Italian and Albanian to English

● Aided teachers in tutoring students in the subjects of reading and math September 2017- July 2018

Mayo Clinic - Radiology Department/ Breast Clinic

● Responsible for assisting patients in dressing/ undressing

● Delivered patients to their designated exam rooms

● Attained work experience in a health-care setting

● Succeeded in communicating with a variety of people to help the Radiology team address any patient concerns

August 2016 - May 2018

Arthritis and Osteoporosis Treatment Center

● Participated in communicating/aiding patients during open and closing hours

● Categorized and organized important documents

● Documented information on patient charts for the Physicians and the Physician Assistants January 2016- May 2018

Memorial Hospital

● Observed patient care under a variety of medical specialists in different hospital environments

● Practiced and assimilated multiple medical techniques used in the hospital environment 5

● Successfully communicated with a large group of individuals when carrying out hospital instructions

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