Research Assistant Services Specialist
Resume:
Fidela Gjondrekaj
***********@*****.***
Language Skills
English — Fluent
Albanian- Native/ Fluent
Education
University of Florida, Gainesville, FL Expected Graduation Date- April 2024
● Earning a Master of Science in Food Science and Human Nutrition Concentration
● Includes dietetic internship of 1000+ clinical hours Graduation Date- May 2022
University of Florida, Gainesville, FL
● Earned a dual Bachelors in Nutritional Sciences and Dietetics
● ServSafe Manager Certified
Graduation Date- May 2018
Florida State College at Jacksonville, FL
● Was a dual enrolled student- earned an Associate of Art Degree
● Presented at the HBCU Research Initiatives Research in 2019 on the Effect Diet has to Skin Health at Edward Waters College
Relevant Experience
October 2022- Now
Department of Family, Youth and Community Sciences, Gainesville FL - Research Assistant
● Served as both a leader and an integral member of a team to collaborate on building strategic plans, timelines, writing proposal reports and performance metrics to gauge progress towards research project goals
● Individually created research poster and presented pilot study to audiences of varying degrees and expertise at the University of Florida 2
May 2021- Now
CVS Pharmacy, Gainesville FL - Pharmacy Technician / Immunization Manager
● Immunization Manager
● Certified in immunizations such as Shingles, Flu, COVID-19, Pneumonia, Hep A, Hep B
● Responsible for carefully measuring prescriptions, preparing and printing labels and filling 300-500 orders daily
● Manage inventory for 800+ behind and over the counter medications
● Required to understand controlled, narcotics and uncontrolled substances in order to correctly dispense drugs to patients
● Process third party billing claims and assist with prior authorization completion
● Work directly with patients to obtain medication histories and reconciliation
● Respected customer’s privacy by maintaining strict confidentiality and upholding all local HIPPA laws
● Manage phone calls across 8 lines, taking prescriptions, answering questions, and all resolving customer concerns
May 2022- October 2022
Truist Bank, Gainesville FL - Financial Services Specialist
● Assist 50-100 clients by processing their monetary requests such as withdrawals, deposits, and account issues, resulting in 20+ transactions per hour
● Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
● Utilized impeccable organizational skills and attention to detail to accurately calculate customer transactions, which results in handling over $25K per day
● Respond to customer account inquiries from 130+ weekly accounts
● Follow and adhere to Code of Federal Regulations to ensure maximum protection of customer’s account information through secure verification methods
● Maintained detailed knowledge of all debit and credit card options to make customized recommendations based on client preferences
● Filled in for the supervisor and maintained normal bank floor operations 3
● Adhered to strict safe deposit box operations and guidelines
● Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies
February 2020- August 2022
Department of Physics at University of Florida - Research Assistant
● Concentration in the relationship between biomolecular condensate formation and cancer
● Analyzed and created several different fusion proteins
● Orchestrate protein separation projects and positive results were obtained
● Responsible for running PCR, Gel extractions, performing plasmid isolations and inoculations for individual protein granules to understand the biophysics of protein granules
● Trusted with powerful imaging platforms such as high-throughput quantitative imaging and CRISPR gene-editing for native protein tagging in living human cells January 2020 - April 2020
Department of Biology at University of Florida- Research Assistant
● Served as Team Lead in the absence of supervisor to maintain ordered laboratory operations and procedures
● Studied vertebrate structures, including teeth, skin appendages
● Organized and handled lab equipment when focusing fish models of evolutionary development
● Responsible for observing and illustrating specimen slides for PhD students working in the laboratory
July 2018 - May 2019
Mayo Clinic, 4500 San Pablo Rd S, Jacksonville, FL- Desk Operations Specialist
● Responsible for giving access to schedule MRI’s for all Mayo Clinic and it’s campuses across Florida
● Organized and handled important patient documents and information
● Accountable for accommodating both doctor and patient needs for MRI appointments
● Coordinated several international appointments/ scans for international patients maximizing customer satisfaction by catering to client concerns 4
● Demonstrated leadership in implementing adequate training to team members, resulting in improved department performance and customer service delivery
● Provided efficient support to the Assistant Supervisors in day-to-day operations to ensure productive business workflow
Volunteer Experience
February 2021- Now
Cade Museum for Creativity and Invention
● Assisted faculty and staff in performing different STEAM learning activities for preschoolers
● Engaging guests by sharing science concepts and knowledge August 2019- March 2020
Kids Count Metcalf Elementary
● Assisted faculty and staff in translating materials for students from Italian and Albanian to English
● Aided teachers in tutoring students in the subjects of reading and math September 2017- July 2018
Mayo Clinic - Radiology Department/ Breast Clinic
● Responsible for assisting patients in dressing/ undressing
● Delivered patients to their designated exam rooms
● Attained work experience in a health-care setting
● Succeeded in communicating with a variety of people to help the Radiology team address any patient concerns
August 2016 - May 2018
Arthritis and Osteoporosis Treatment Center
● Participated in communicating/aiding patients during open and closing hours
● Categorized and organized important documents
● Documented information on patient charts for the Physicians and the Physician Assistants January 2016- May 2018
Memorial Hospital
● Observed patient care under a variety of medical specialists in different hospital environments
● Practiced and assimilated multiple medical techniques used in the hospital environment 5
● Successfully communicated with a large group of individuals when carrying out hospital instructions
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