Service Representative Rep

N ඌ ൺ Jൾൿൿൾඋඌඈඇ

Shreveport, LA ***** 318-***-**** ***.*********@*****.***

Multi-talented Customer Service Rep, Supervisor with 10+ years of experience Experienced in policy development and staff management procedures Exceptional cash handling practices Exceptional reputation for problem solving, improving customer satisfaction, and driving overall operational improvement

Employee scheduling

Inventory replenishment

Team management

Business operations

Problem resolution

Supervision

Poker Room Supervisor, 06/2016 to 09/2020

Eldorado Casino – Shreveport, LA

Supervised 12 employees, including scheduling, training and performance monitoring. Eliminated customer service issues by quickly resolving disputes and correcting problems. Minimized losses by setting and enforcing bank levels and table limits by game type. Efficiently managed accurate money transfers and protected transactions with standardized procedures. Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.

Resolved conflicts and negotiated mutually beneficial agreements between parties. Reviewed and resolved differences between accounting information and cash drawer. Counted cash in register drawer at beginning and end of shift. Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Customer Service Associate, 12/2015 to 05/2016

Belks – Shreveport, LA

Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Stocked shelves to match planogram images and instructions. Transported merchandise to sales floor and replenished out-of-stock and low-stock items. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Maintained excellent attendance record, consistently arriving to work on time. Customer Service Representative, 01/2013 to 11/2015 ACE Cash Express – Shreveport, LA

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Processed POS transactions, including checks, cash and credit purchases or refunds. Reviewed and resolved differences between accounting information and cash drawer. Recommended loan approvals and denials based on customer loan application reviews. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Reviewed and edited loan agreements to promote efficiency and accuracy. Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Lead Cashier, 05/2011 to 11/2013

Kangaroo Express – Shreveport, LA

Utilized creativity and persuasive techniques to upsell and cross-sell products to customers. Oversaw weekly and seasonal merchandising and signage changes to promote specific products. Mentored new team members on POS system operation, customer service strategies and sales goals. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Reviewed and resolved differences between accounting information and cash drawer. Educated employees on all job tasks, including register use, merchandising and customer service. Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Softcount Clerk, 01/2008 to 11/2012

Boomtown Casino – Bossier City, LA

Upheld strict financial controls by keeping funds secure and accurately transferring monies. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

High School Diploma: 05/2001

Woodlawn Leadership Academy - Shreveport, LA

Eൽඎർൺඍ ඈඇ

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