Service Representative Warehouse Associate
Resume:
Janie Hernandez-EHRSC
Receptionist
Allentown, PA 18103
*****.***********@*******.***
Bilingual Electronic Health Records graduate who is responsible and hardworking motivated team player and fast learner. Enjoys being a part of a team where I can learn new things and grow in my career.
Authorized to work in the US for any employer
Work Experience
Receptionist
Open MRI - Allentown, PA
September 2018 to January 2019
• Explained testing to patients
• Made appointment reminder calls
• Scheduled appointments for testing
• Answered incoming phone calls
Receptionist
Lehigh Valley Eye Center - Allentown, PA
June 2014 to August 2018
• Welcome patients and answer any questions
• Schedule appointments, liaison between medical professionals and patients
• Answer phones, locate and organize patients charts, update personal and financial information
• Write prescriptions, and direct the patients to correct suite
• Act as a translator when needed (Spanish/English)
• Prepare the patients chart for their upcoming appointment Electronic Health Records Extern
Sacred Heart Neurology and Ears Nose and Throat - Allentown, PA December 2013 to 2014
288 Hours
• Welcomed patients and answered preliminary non-medical questions
• Scheduled appointments, organized the facility's calendars and is the liaison between medical professionals and patients
• Answered phones, located and organized patient records
• Maintained patient accounts by obtaining, recording, and updating personal and financial information
• Contributed to team effort by accomplishing related results as needed
• Acted as a translator when needed (Spanish/English) Customer Service Representative
Survey Technology and Research Center - Allentown, PA October 2010 to March 2011
• Placed and received phone calls regarding customer surveys
• Retained the existing customers by building rapport and providing customer satisfaction
• Maintained proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required Warehouse Associate
Fisher Clinical Services - Allentown, PA
March 2009 to April 2010
• Count and record finished and rejected packaged items
• Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations
• Remove finished packaged items from machine and separate rejected items
• Inspect and remove defective products and packaging material
• Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers
Education
Associates in Business, Electronic Health Records
McCann School of Business and Technology - Allentown, PA April 2014
Skills
Reception, Front Desk
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