Customer Service Life Enrichment

PROFESSIONAL SUMMARY

Accomplished and energetic life enrichment manager with a solid history of achievement in personal customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include working with the elderly population, knowing how to run a small business, office management, and history of working in retail. SKILLS

EXPERIENCE

Memory Care Companion

Private - Sherman Oaks, CA July 2020 - August 2022

• Provided in-home care for 8 hours per day for a senior, and also planned daily activities outside the home.

• Assisted senior with daily exercise, feedings, and household needs, such as grocery shopping, cooking, and cleaning.

• Assisted senior with distributing medications 3 times per day.

• Executed cognitive memory care activities, including flash cards, arts and crafts, and puzzles.

• Maintained patient progress notes for the family with 0 incidents and 100% satisfaction rating.

• Offered friendly and professional companionship, including social activities 5-6 times per week. Life Enrichment Manager

Sunrise of Studio City - Studio City, CA December 2016 - July 2020

• Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.

• Counsel clients or patients, individually or in group sessions, to assist in adjusting to life and making changes.

• Guide clients in the development of skills or strategies for dealing with their problems.

• Evaluate clients' physical or mental condition, based on review of client information.

• Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.

• Modify treatment activities or approaches as needed to comply with changes in clients' status. Dining Room Care Assistant

Belmont Senior living - Encino, CA January 2016 - August 2016

• Responsible for all aspects of caring for elderly while dining.

• Serve food and beverage to residents while engaging with them and ensuring they were receiving a positive experiences.

• Set up and clean up the dining room for multiple sittings of food service in a fast, courteous and efficient manner.

• Customer and Personal Service

• Social Perceptiveness

• Judgment and Decision Making

• Positive attitude

12837 Moorpark Street Studio City, Studio City, CA 91604 Home: 818-***-**** ***********@*****.***

SARA WARNER AMRANI

• CPR Certified

• Critical Thinking

• Complex Problem Solving

• Friendly

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate