Administrative Assistant Service Representative

Lisa swinson

Dedicated professional with knowledge of service delivery and

multitasking abilities a priority. Cop

************@*****.***

Indian Trail NC United States

SUMMARY

Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast- paced environments and offering keen attention to detail and strong decision- making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team settings. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable,ethical and reliable support specialist and leader that blends advanced organizational, technicaland business acumen. Works effectively with cross-functional teams to ensure operational and customer service excellence. MY JOB SEARCH BASICS

KEYWORDS Account Management, Bookkeeping, Appointment Setting, Virtual Admin, Computer Security

CATEGORIES OF INTEREST Account Management, Bookkeeping, Appointment Setting, Virtual Admin, Computer Security

JOB TYPES Employee, Freelance, Temporary

CAREER LEVEL Entry-Level

EDUCATION LEVEL Bachelor's Degree

DESIRED SALARY 20.00 USD / Hourly, insurance, 401 k, maybe retirement savings. Paid vacation, sick days, medical leave if needed. MILITARY STATUS

WORK EXPERIENCE

Customer Service Representative

AT&T, Indian Trail

From Jul 2017 to Mar 2023

Mentored and guided employees to foster proper completion of assigned duties. Built strong relationships with customers through positive attitude and attentive response. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.

Customer Relationship Management Software (CRM) Inter-department collaboration Account updates Report preparation Complaint resolution Sales expertise.

Administrative Assistant

Ryder System, Charlotte

From Feb 2008 to Jul 2017

Managed accounts payable, receivable and payroll using ADP software while overseeing the administrative budget and preparing expense reports.

Provided significant administrative support to 30 territory offices. Supported three Directors and six Field Sales-National Account Managers Provided assistant management support to a staff of 35, including 10 managers. Billed all clients for completed work by sub-contractors and created and sent estimates forremodeling jobs. Maintained all related accounting and bookkeeping records and accounting files in a neat,orderly manner Administrative Assistant

ERCT, Matthews

From Apr 2000 to Feb 2008

Monitor two supervisor's work calendars and schedule appointments, meetings, and travel on HubSpot Meetings Tool. Develop and update spreadsheets and databases on Excel to track, analyze, and report performance and sales data. Edit subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support. Drafted professional memos, letters and marketing copy to support business objectives and growth. Answered over 30 incoming calls from customers each day, took messages, or transferred calls to assist with the request. Collected and distributed incoming mail as well as arranging couriers and post collection for outgoing mail. SKILLS

bookeeping Expert

adminstrative support Expert

training and development Expert

office administration and office managment Expert

Spreadsheet Applications like MS Excel Expert

Reliability of Systems Expert

General Microbiology Expert

OFFICE SETUP

COMPUTER SYSTEM Both PC & MAC

INTERNET CONNECTION Wireless

OFFICE EQUIPMENT fax, scanner, printer, computer

CERTIFICATIONS & MEMBERSHIPS

CERTIFICATIONS &

MEMBERSHIPS

medical billing and coding

CERTIFICATIONS &

MEMBERSHIPS

bba- Business Administration

CERTIFICATIONS &

MEMBERSHIPS

Business Administration And

Management

SCHEDULE & FLEXIBILITY

SCHEDULES

JOB FLEXIBILITY TYPES Remote Work

REMOTE WORK LEVEL 100% Remote Work

WILLING TO TRAVEL?

AVAILABILITY

DESIRED START DATE

AVAILABILITY

HOURS PER WEEK

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