Customer Service Representative

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

PET CARE SPECIALIST — Petco

San Antonio, TX, September 2022 - Present

APPAREL ASSOCIATE — Walmart Supercenter #3279

San Antonio, TX, May 2022 - September 2022

OFFICE ASSISTANT — Barnes Family Services LLC

San Antonio, TX, September 2021 - May 2022

PERSONAL SHOPPER — Walmart Supercenter #1347

San Antonio, TX, June 2021 - August 2021

Zoe Johnson

Phone 210-***-****

Email **********@*****.***

Address San Antonio, TX 78220

• Provided quick and courteous service to all PETCO customers.

• Sold pet food and supplies.

• Performed all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges.

• Advised pet owners on how to care for pets' health.

• Discussed with clients pets' grooming needs.

Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.

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Developed positive customer relationships through friendly greetings and excellent service face to face and on the phone.

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• Assisted customers with choices by providing information about available apparel products in various departments.

• Used POS system as a cashier to total purchases and receive and process cash or credit payment.

• Stocked and replenished merchandise according to store merchandising layouts.

• Provided efficient and courteous service to clients at all times.

• Dispatched service calls to technicians

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Received work assignments from order system to fill orders. CAREER OBJECTIVE

EXPERIENCE

CREW MEMBER — Sonic

San Antonio, TX, February 2021 - June 2021

ASSOCIATE IN SCIENCE (A.S.) IN COMPUTER PROGRAMMING CANDIDATE

— Palo Alto Community College

San Antonio, TX, Expected graduation May 2025

References available upon request

• Utilized selection process for products within store and bagged products following bagging standards.

• Used POS system as a cashier to total purchases and receive and process cash or credit payment. Performed all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure that preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards

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• Operated switchboard and recorded customer order, repeated order in a clear and understandable manner.

• Operated Drive-Thru window and sales register and made accurate change quickly and efficiently.

• Responded quickly to meet customer service needs and resolve problems. Handling direct customer relations in providing

information and resolutions

• Resolving complex issues using an established

database system

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Providing timely and accurate information to

both customers and other departments

• Providing appropriate feedback within policy

framework

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Knowledgeable of Microsoft Windows, Excel,

PowerPoint & Teams

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EDUCATION

SKILLS

REFERENCES

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