Service Representative Data Entry
Resume:
MELISSA IRBY
**** ********* **** ***. #* Cleveland Heights, OH 44118
*************@*****.***
Experience
Eden September 2021- Present
Client Liaison
Communicate with clients by collecting and scanning confidential documents into electronic databases and forwarding them to designated individuals. Assist Housing Specialists via telephone communication to clients within efficient timeframes, answering necessary questions regarding clients housing program.
Completed daily program operations of EDEN organization effectively communicating with team members of different departments for assistance with detailed questions and task as required. Communicated electronically essential documents, as well as manually organized and completed letters for mailing to tenants and Landlords. Provided descriptive customer service excellence of all guest needs, and team efforts by assisting with other duties as assigned. Collaborated with the Inspection department to complete letters for scheduled inspections and mail out.
Bureau of Motor Vehicles October 2020 - January 2021
Deputy Clerk
Greeted customers entering information into company kiosk to ascertain their requests. Directed customers to correct service counters to complete their processes. Completed financial transactions of customer service needs.
Private Group Home October 2019 - June 2020
House Monitor
Administered bedside and personal care, assisting with ambulation and activities of daily living. Prepared and maintained records of client progress and services performed, reporting changes in client condition to House Manager. Performed regular housekeeping functions, such as scheduled meals and dishes for residents unable to perform physical tasks, home maintenance and laundry requirements.
Comcast Cable Co. Livermore, California April 2009 - June 2011
Collections Customer Service Representative
Located and notified customers of delinquent accounts via mail or telephone to solicit payment. Recorded information of customers financial status and collection efforts. Monitored overdue accounts through automated systems using computer programs. Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
EDUCATION
Remington College Medical Billing and Coding - Certificate 2006
Maple Heights High Administrative Assistant - High School Diploma 2000
Professional Development
• Customer Service
• Data Entry
• Microsoft Office
• Communication and Interpersonal Skills
• Detailed Coordinator
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