Customer Service Associate

Daynasia S. Nettles

Bronx, NY 914-***-**** adw8pi@r.postjobfree.com

EDUCATION

Vanguard High School New York, NY

High School Diploma June 2016

Bronx Community College

Some College New York, NY 2017

WORK EXPERIENCE

Walgreens New York, NY

01/2022-03/2023

Customer Service Associate

●Helped customers with complaints and questions

●Maintained a positive attitude at all times

●Assisted customers in the right direction of the store pertaining to what their looking for

●Was responsible for opening up different departments for customers

●Unloaded totes and faced in every department of the store.

●Conducted and scanned out the Expires

●Provided customers with information about products and services

●Conducted Fedex drop offs

Cashier

●Produced excellent customer service to customers of various personalities

●Answered questions & handling complaints

●Rung items up & processed orders

●Dealt with money transactions

●Uploaded money to gift cards, chime, etc.

The Center for Alternative Sentencing and Employment Queens, NY

Queens Justice Corps Internship 04/2017- 07/2017

●Assisted in Community Benefit Project (CBP)

●Typed up documents for director of program

●Worked on personal skills while at work

●Organized payroll documents

●Customer Service

●Counseled youth on a path to a better journey

Cypress Hill Local Development Corporation Brooklyn, NY

Young Adult Internship Program 11/2016 – 01/2017

●Completed job-readiness, health & wellness seminars, and professional development seminars which cultivated my professional and personal capabilities

●Planned and executed a community service project

Youth Lead Brooklyn, NY

Intern 11/2016-01/2017

●Proctored exams for exams for students taking the Test Assessing Secondary Completion

●Photocopied and maintained students’ files and information

●Distributed fliers and information for High School Equivalency classes

●Organized students’ information in Microsoft Excel

Serafina at The Time Hotel New York, NY

Delivery Operations 01/2015 - 03/2015

●Customer Service, delivery operator and hotel procedures.

●Processed and managed client orders from various vendors.

●Trained three new employees regarding tasks for delivery operations, hotel guidelines and procedures, and customer service etiquette.

Waitress New York, NY

09/ 2014 - 12/ 2014

●Helped facilitate a pleasurable dining experience for hotel patrons.

●Handled cash and credit transactions and maintained a balanced register.

Skills: Excellent communication and organizational skills, knowledgeable in Microsoft Word, Excel, and PowerPoint

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