Senior analyst

Rohini Dass

Mobile: 997******* Email: *********@*****.***

SYNOPSIS

A qualified DEGREE of Arts from Guru Nanak Dev University, Jalandhar.

worked as an Sr. Associate with Metlife Global Operation Support Centre

Possess keen interest across subjects such as Marketing, Sales and Computers.

Excellent communication & inter personal skills with abilities to work under pressure. PROFESSIONAL EXPERIENCE

R1RCM Ggn

March 2020 _ till date

Joined R1RCM on 2 March 2020 as Senior Analyst (Auth create) In this process need to be a decision maker, decide n work as accordingly to the requirements. 80% calling have direct interaction with US team, healthcare representative, nurses, n doctors to create the authorization. Web portal based work is 20%.

Metlife Global Operation Support Centre Property and casulality claims Sr. Associate April 2007 - Feb 2020

• Part of Forward Return Mailbox (FRM) as primary process and cross trained in IPR and Discounts processes as secondary process.

• Previously part of Document Retention program (DRP Auditor).

• Also Part of Massachusetts Auto Insurance Plan Process.

• Previously part of claims transcription Process.

• Also was a part of Uninsured Motorist System.

• Examining the documents and routing it to appropriate department..

• Taking care of process daily report and individual performance report.

• Keeping track of volume of work in queue and process SLA Reports.

• Knowledge Trainer for the Team (responsible for all the stateside Escalations, Quality Audit of the Team, training for new joinees, direct interaction with client from stateside).

• Formulate and send the day end work report for the stateside team.

• Crossed trained for various other sub processes like EARS, Incomplete pends, Purged records, Agent New Business for team benefit.

ACADEMIA

BA 1998 51.85%

Hans Raj Mahila Maha Vidyalya, Jalandhar (GNDU UNI) 12th 1995 50.50%

Hans Raj Mahila Maha Vidyalya, Jalandhar

10th 1993 65%

SPJHS, Jalandhar

ADDITIONAL CERTIFICATION AND TRAININGS

Principles, Basics & Fundamentals of Insurance

Lotus Notes

Detecting & Preventing Money Laundering

Fraud Awareness

Everyday Information Security and Global Privacy & Protection Act, HIPPA Compliance.

OnTrac Rising Star Certification 2016-2017 (11 weeks learning program).

Let s Pace (Plan, Assess, Change, Empower).

Invictus Survival Science Certificate.

IT SKILLS

MS Office

Basics of MS Excel

Internet with basic computer knowledge.

Typing speed 55 WPM.

TRAININGS AS A PART METLIFE INSURANCE COMPANY

Customer Centricity.

Interacting with confidence.

Business Executive Presence.

Working in Team.

Presenting Effectively.

SOP Creation.

Write Right.

Excel (Ongoing).

Raising concerns.

LANGUAGES

English Level 111 - (Read, Write, Speak, Listen).

Hindi Level 111 (Read, Write, Speak, Listen).

Punjabi Level 111 (Read, Write, speak, listen)

Salary

Current salary withdrawing 35k per month (in hand).

Salary expectation 30% to 35% hike on current salary. PERSONAL DOSSIER

Date of Birth 29th June 1979

Present Address L-42 Street # 6, IVth Floor, Rama Park Road, Uttam Nagar, New Delhi-59.

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