Service Representative Claims Specialist

GLENDA V. BROUGHTON

***** ******* ****** ***

Manor, Texas 78653

*********@*****.***

Cell: 512-***-****

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EMPLOYMENT HISTORY

ROBERT HALF INTERNATIONAL INC. (Contractual assignments listed below) 10801-2 N. MoPac Expressway, Suite 220

Austin, TX 78759-5459

Office: 512-***-****

Texas Workforce Commission 10/13/2021- 07/29/2022 Intake Specialist - Appeals Department Tetra Tech 08/21/2021 – 09/10/2021 Texas Rent Program Cohen Reznick 04/24/2021 – 08/20/2021 Texas Rent Program Celink 01/2020 - 02/18/2021

Intake data, payables, tax and insurance, scheduler, processed verbal electronic check payments. Provided customers with resources to avoid escalations not limited to providing processes leading to foreclosure or denial of appeals or applications, communications related to loss mitigation options and short-sale options

(assisted customers within all 50 states, including Puerto Rico and the U.S. Virgin Islands). Also assisted customers with occupancy and HUD claim form submissions and warm transfers to HUD Counselors. Collaborated with call center team members or liaisons related to home renovations for HUD. Assisted with overflow of calls on high volume days with line of credit inquiries, also provided customers with estimated payoff-quote requests. Utilized company coding related to types of correspondence(s): HUD, FEMA, REPAIRS or escalation reports.

KELLER WILLIAMS REALTY (2023 - Licensed strictly for Personal investment(s)) INDEPENDENT REAL ESTATE AGENT

2300 Greenhill Drive Suite 200

Round Rock, TX 78664

Office: (512) 255 – 5050

Current: (Holding License)

Real Estate TREC LIC# 521689 - 15 years

RE/MAX POSH PROPERTIES

INDEPENDENT REAL ESTATE AGENT

724-B N. Lamar

Austin, TX 78703

07/15/2019 – 03/2021 (PART-TIME)

ON ASSIGNMENT HEALTHCARE STAFFING - CROSS COUNTRY HEALTHCARE NATIONAL CERTIFIED MEDICAL ASSISTANT (certified for personal knowledge – family caretaker) 5201 Congress Ave, Suite 100B

Boca Raton, FL 33487

05/02/2012 – 02/25/2015

NON - PROFIT

05/11/2011 – 07/08/2012

GLENDA V. BROUGHTON

11217 Terrace Meadow Way

Manor, Texas 78653

*********@*****.***

Cell: 512-***-****

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EMPLOYMENT HISTORY - Continued

FINANCIAL CORPORATION OF AMERICA (FCOA)

HIGH CLAIMS SPECIALIST

1215 Research Boulevard #100

Austin, TX 78759

09/12/07 - 03/28/08 and 05/20/09 - 01/01/2010

APPLE COMPUTER, INC.

FINANCE - HIGH EDUCATION CLAIMS SPECIALIST

NEW YORK DESIGNATED PORTFOLIO

1245 Riata Vista Circle

Austin, TX 78727

08/2000 - 07/2005

HUMANA HEALTHCARE

ON SITE - MEMBER SERVICE REPRESENTATIVE

4117 S. Staples Street Suite 260

Corpus Christi, TX 78411

02/1997 - 07/1999

EDUCATION

Real Estate license 2004 – 2023: About Real Estate Success, Austin Board of Realtors, National Association of Realtor, Texas Association of Realtors / Austin Real Estate School. Southern Careers Institute - Medical 4/2012

Texas State College 9/1988 thru 2/1990 - Waco (Architectural and Electro - Mechanical Drafting/Engineering).

SKILLS

Intake/Data Entry/10-Key, Customer Service, Claims, Appeals, Problem-Solving, Team-Leadership, Communications, Business to Business, Finance, Light Accounts Payable and Heavy Accounts Receivables, Heavy Contractual Negotiations, Administrative, Inbound & Outbound Calls, Charting/Coding, Scheduling, Recruiting, Sales, Vetting Vendors, Light H.R. Duties, Social Media Literacy, Marketing and Advertising, SAP, Oracle, Microsoft Suite Products, minimal QuickBooks and Peachtree.

LEADERSHIP AND VOLUNTEER EXPERIENCE

Board Member Home-Owners Association, Habitat for Humanity, Experience with Professional Development Committees, Non-Profits, Grievances & Appeals Committee as Customer Service Representative.

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