Customer Service Representative
Resume:
Douglas J. Smith
Florence, SC 29506
***********@*****.***
U.S. Navy Reserves
Master-At-Arms
Education
Jan 2009 to Jun 2011 DeVry University, Decatur, GA
Game Simulation/Programming coursework
Oct 2007 to May 2009 South University, Columbia, SC
Associate’s Degree in Graphic Design
Sep 2005 to Jun 2006 Coastal Carolina University, Myrtle Beach, SC
Information Systems/Computer Science coursework
Jun 2005 Lower Richland High School, Columbia, SC
High School Diploma
Computer Skills
Intermediate programming skills in Java and C++
MS Office suite including Outlook, Excel and Word
Experience with Adobe Photoshop, Design and Illustrator
Experience
November 2022 to Present Florence, SC
Employed at Buc-ee's
Assisted customers by directing them to the correct store department for desired items.
Assisted with closing duties after store hours such as cleaning and restocking inventory.
Assisted as an additional cashier during peak working hours.
April 2020 to October 2022 Columbia, SC
Employed at Liberty Mutual through Teleperformance.
Handled incoming calls of customers and directed them to other departments as well as handling the inquiries of these customers.
Assisted policyholders with managing insurance policies for home and auto as well as billing to maintain these policies.
August 2019 to December 2019 Florence, SC
Employed at Uniforms by John
Handled ordering apparel and equipment for police, fire, and EMS departments.
Corresponded with other stores for availability of certain apparel.
Worked along Accounting when handling the invoices from customers and departments.
Handled incoming calls of customers and directed them to other departments as well as handling the inquiries of these customers.
April 2019 to August 2019 Florence, SC
Employed at Biggs Casework
Worked in cabinetry and assembly
Delivered finished cabinetry out to different locations
Maintained cleanliness of the warehouse
November 2018 to January 2019 Florence, SC
Employed at the GameStop in Magnolia Mall
Assisted customers by directing them to the correct store department for desired items.
Assisted with closing duties after store hours such as cleaning and restocking inventory.
September 2016 to August 2018 Effingham, SC
Employed at Effingham County Sheriff's Office
Maintained security and surveillance of detained inmates in designated units.
Issued medication and documented changes in medication prescribed to inmates.
August 2014 to June 2016 FedEx, Florence, SC
•Employed at FedEx Ground Hub.
•Worked Pre-Load Shift from 3:30 am to 9 am.
•Scanned individual packages onto outbound delivery trucks.
June 2013 to Present U.S Navy Reserves, Great Lakes, MI
•Began Basic Training in June 16, 2013. Completed on August 22, 2013.
•Began Master-At-Arms A-School on August 22 2013. Completed on November 1, 2013.
Sept 2012 to June 2013 Office Depot, Florence, SC
•Morning shift by loading store items from trucks to be organized into the store’s inventory.
•Evening shift as a customer service representative and assisted in closing duties such cleaning the store in preparation for the next day.
Sept 2011 to Dec 2011 Hobby Lobby, Florence, SC
•Assisted with loading store items from trucks to be organized into the store’s inventory.
•Assisted customers by directing them to the correct store department for desired items.
•Assisted with closing duties after store hours such as cleaning and restocking inventory.
Dec 2006 to Jun 2008 United Parcel Services, Columbia, SC
Package Loader
•Loaded packages onto outbound trucks.
•Scanned packages to ensure correct destination was listed.
•Assisted other hub sorting and delivery lines as needed
References provided upon request
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