Technology Specialist Desk
Resume:
BELVINA F AWOGBESAN
**** ********* ****, ***********, ** 21228
*************@*****.***,
Professional Profile
Information Technology professional and administrator with over 8 years of experience in implementing infrastructural and technology solutions across multiple platforms. Excellent organizational skills and strong technical aptitude for quickly acquiring technical skills, and team oriented. Quickly assimilate new information technologies employing legacy technical background. Possesses excellent interpersonal and communication skills with the ability to develop and maintain positive internal and external relationships. Follows best practices and proficient with management of projects. Experience hardware and software deployment.
Fortune10 Inc (Contractor) 04/01/2020 - Present
Information Technology Specialist
Provide Unix-Linux systems and application administration support for 1,000+ servers.
Provide diagnostics, troubleshooting. root-cause analysis for server and application related incidents.
Work closely and efficiently with business partner Subject Matter Experts, engineers, and stake holders to achieve business objectives.
Work with application vendors to troubleshoot issues and apply fixes as recommended.
Efficiently annotate and provide documentation for technical issue resolutions.
Support migration of on-site applications and initiate request for server decommissioning and retirements.
Evaluate, select, verify, and validate the systems software environment.
Lead the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II and IIl) and establishing vulnerability reporting criteria.
Review proposed new Systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure.
Assess new systems design methodologies to improve software quality, accurately representing customer requirements, effectively measuring software development risk, presenting recommendations for adoption of new methodologies to senior management officials, and leading implementation.
Investigate, evaluate and select tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists.
Provide authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, and developing and implementing organization guidelines.
Formulate technical requirements and working with multiple groups to detail out the processes and procedures to accomplish this task.
Tech Elect LLC, Baltimore MD
Information Technology Specialist 09/2017 - 03/2020
Coordinated and planned the installation of new equipment and the movement /reinstallation of existing equipment.
Plan, schedule, and execute appropriate file and system backup procedures.
Developed contingency plans to ensure continuity of operations during times of a system failure.
Configured, maintained, and administered a VMware virtual infrastructure that pro services for the organizations.
Virtual infrastructure consisted of approximately 150 vMware ESxi 5.5/6.0 physical servers hosting approximately 700 virtual machines (VMs)
Completed 5 major virtual infrastructure projects to include 2 storage array upgrade VMware vCenter upgrades (5.5 to 6.0) and a complete compute lifecycle replacement which involved migrating from Dell R900 series rack servers to Dell M1000e and Cisco UCS chassis blade servers.
Worked directly with multiple organizations in the planning and implementation process. All projects were completed on-time and with no service disruption.
Documented and submitted infrastructure change request forms and system modification paperwork.
Maintained Microsoft windows Server 2012 R2 vM templates to include applying windows Updates at regular intervals and configuring operating system security baselines. All templates are standardized per Security Technical Implementation Guide (STIG) guidelines.
Streamlined server configurations utilizing Windows Powershell scripting and Desired State configuration (DSC).
Secured VMware virtual infrastructure to ensure STIG compliance of all ESXi physical servers and VMs.
Worked with a team of 3 professional to author multiple standard operating procedures (SOPs) detailing physical server and virtual machine configuration processes and guidelines-
Ut111z1ng VMware vRealize Operations Manager. created multiple customized web based"dashboarde* for administration and customers detailing performance and capacity.
PCCD Associates, NY
Computer/Helpdesk Technician 07/2013 – 08/2017
Provided level 1 to level 3 desktop supports of Operating systems Migration and rollout in a corporate environment, phone support, and serve as the initial point of contact for resolution of Dell/IBM/HP desktop/laptop computers and network related problems in a 1200-user environment
Troubleshoot, diagnose, document, and resolve technical issues surrounding Windows Pro/servers, MS Office, Outlook email and Internet connectivity issues.
Created and managed user accounts and reset passwords in windows server and Linux environments.
Created group policies, troubleshoot TCP/IP setting and corruption, configure LAN setup and troubleshoot, setup and maintain network printers.
Assisted in designing FAQ for desktop users, and train staff and clients in PC hardware/software utilization and manage in-house IT projects
Extensive knowledge of networking standards, protocols, security, troubleshooting and performance tuning
Extensive experience in system administration, including system maintenance, workstation support, Internet connectivity, security services, load monitoring, and back-up procedures.
Tools and Technology
Linux and Windows operating system, AWS, Jenkins, Splunk, PowerShell, Microsoft office, Dell R820/C6220, SUN (E25K, E6900, E6800 Sunfire V4400, and Sun, Clusters hardware, Silicon Graphics Inc's Intel EM64Tbased [Altix XE240 server]. HP Blade System Enclosures (HP c3000/c7000), and HP ProLiant Gen7/8, Cisco Secure PIXIASA Firewall: 506E/515/515E, 525, and 535. BGP4. Bash, Sed/Awk,, Mellanox InfiniBand Blade Switches, Cisco switches, TCP/P, DMZ, WIFI and VPN.
EDUCATION:
The Polytechnic Ibadan – Mechanical Engineering (Attended) 1998
Computer Career Center, NY - Help Desk Specialist, 2002
Apex Technical College NY – NY 2003
References: available upon request
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