Service Representative Data Entry

Hello

I’m Grant K. Reichelt

**** ********* **

Universal City, TX 78148

512-***-****

**************@*****.***

Skills

I am skilled with communication and customer service, excel at solving problems, discovering customer needs, data entry, 57 WPM typing speed, empathizing with customers’ needs, and taking ownership of customer concerns with a solution-oriented mindset.

Experience

December 2019 - May 2021

January 2018 - January 2019

Startek Inc, Hot Springs, AR - Customer Service Representative

* Taking inbound calls for customer concerns including: billing, tech support, account management, customer education, data entry, and equipment sales

* Applying customer service skills to de escalate dissatisfied customers and promote various contracted companies, utilizing a broad skillset

* Working from home, and using the tools/programs provided to assist customers without the need of direct supervision

March 2019 - December 2019

Tobacco Superstore, Hot Springs, AR - Store Clerk/Cashier

* Providing quick and reliable service to customers, ringing up various store items, retrieving items from the back, counting change, taking checking and card payments, and maintaining healthy customer/company relationships

* Stocking store items, cleaning, lottery ticket upkeep, and closing the store

August 2017 - December 2017

Oaklawn Racing Casino Resort, Hot Springs, AR - Cage Cashier

* Cashing in and out various sums of money/chips with customers, verifying large bills, being responsible daily for a cash drawer of $42,000, and taking checking and card payments

* Keeping track of cash flows exceeding $3,000 over multiple interactions with customers, data entry, and tax-related forms

* Verifying, counting, bundling, and restocking large sums of money from ATMs

June 2021 - February 2023

Conduent LLC, Lexington, KY - Customer Service Representative

*Data Entry

*Customer Service Skills

*Problem Solving

*Procedural Skills

Education

September 2009 - July 2013

Kennedale High School, Kennedale, TX - High School Diploma

Contact this candidate