Dental Assistant Customer Service

KIMBERLY SOSA

Houston, TX

********@*****.***

713-***-****

SUMMARY

Resourceful and motivated Customer Service professional seeking a new challenging position; Flexible and able to manage multiple complex tasks and coordinate time effectively; Hardworking and energetic; Adapts quickly to change of environment and work schedule; Communicates well, optimal outcomes, in addition to swift critical thinking; Personable with a positive attitude; interfaces well with families, and customers; demonstrates exceptional customer focus and organizational skills.

SKILLS/CHARACTERISTICS

Creativity Computer Proficiency Team Player

Exceptional Writing Skills Investigative Skills Negotiation Skills Time Management Sound Decision-Making Excellent Communicator GENERAL CONSTRUCTION KNOWLEDGE

Insulation & Drywall Tile & Trim Work Windows & Door Painting Patio Cabinets & Appliances

Demolition Roofing Siding

WORK EXPERIENCE

Orthodontist Lead Assistant – Dr. Heather Lindsay & Sonia Magruder Orthodontics Houston, TX April 2016 – Present

• Coordinated monthly meetings.

• Prepared patients for doctor and performed any orthodontic procedure as assigned.

• Instructed patients in oral hygiene and plaque control programs.

• Delivered all appliances and handled in-office lab work.

• Scanned patients for Invisalign and bonded attachments.

• Prepared and sterilized instruments and equipment

• Scheduled appointment and accepted payments.

• Responsible for ordering and inventory

Home Stager/Remodeling - Holly & Honey Dunlap Team, Spring, TX. July 2018 – February 2021

• Interior decorating and design

• Preparing a private residence for sale in the real estate marketplace

• Assisted in the completion of 10 home-remodeling projects

• Gained practical hands-on knowledge of all aspects of home construction and remodeling. Orthodontist Lead Assistant – Bailey Orthodontics Houston, TX July 2013 – April 2016

• Prepared patients for doctor and performed any orthodontic procedure as assigned.

• Instructed patients in oral hygiene and plaque control programs.

• Delivered appliances and handled in-office lab work.

• Prepared and sterilized instruments and equipment

• Scheduled appointments and accepted payments.

Education/Certification:

• Registered Dental Assistant

• Continuing Education classes to maintain Dental license.

• X-Ray Certification

• CPR Certification

• Hail damage versus Heat Blistering

• Architectural versus 3-tab Shingle

• Drywall installation

• State Farm Property Estimatics

• State Farm Property Policy Exam

• State Farm Certification Auto

State Adjuster Licenses – NPN# 20580705

• Texas [Home State] License# 2947471

• Florida License# W961250

• Louisiana License# 1068322

• Michigan

• West Virginia

Technical Skills

• Dolphin Imaging and Software

• Extensive knowledge - Itero Scanner use

• Efficiently utilized Orthotrac and Eaglesoft

• Proficient in use of peripheral devices and personal computers

• Familiar with Microsoft Word, PowerPoint, Outlook, and 10-key Punch

• Type 40 Words Per Minute

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