Systems Analyst Project Specialist

IAN L. GEORGE

IT Professional - NYC Area

*********@*****.*** / 718-***-****

PROFESSIONAL EXPERIENCE

Securitas Electronic Security, Inc. 2019 – Present Systems Integrator

• Respond to trouble tickets to ensure application uptime and system performance

• Work individually and as part of a team to diagnose and resolve application issues

• Execute preventative maintenance tasks to maximize application availability and identify system faults

• Perform routine configuration changes (user permissions, application configuration, etc.)

• Document all system modifications through a digital change control tracking system

• Produce quality technical documentation describing the conceptual and quantitative facets of system

deployment, intended for both technical and non-technical audiences

• Perform pre-deployment end- to-end testing of all upgrades and major modifications

• Perform on site installations of software upgrades and major modifications

• Deploy software to various Windows 10 machines and 2k servers NYC Health and Hospitals Corporation 2018 – 2019

Systems Analyst

• Reset passwords for staff

• Supported clinical applications

• Assisted users with Epic and QuadraMed connection issues

• Determined users with Unity and Soarian access to work with QuadraMed profile

• Assisted staff with Outlook questions and concerns

• Troubleshot network printers and hardware

• MobileIron Configuration

• Deployed Software via SCCM

Contract Assignments 2017 - 2018

Various Agencies

NYC Department of Health and Mental Hygiene 2016 - 2017 Project Specialist

• Provided reports using SSRS on hospital Emergency Room Data

• Used various ETL tools to transpose data from one database to another

• Troubleshot transmission data of XML messages to HL7 format

• Extracted data from Visual Studio using SQL queries

• Made recommendations on survey tools for agency use Con Edison 2011 – 2016

Senior Systems Analyst 2014 -2016

• Deployed vendors’ patches and upgrades

• Updated Servers and workstations with the latest antivirus and Microsoft packages

• Troubleshot and updated virtual machines with the latest patches and antivirus software IAN L. GEORGE

IT Professional - NYC Area

*********@*****.*** / 718-***-****

• Trained field personnel on WMS applications

• Supported customers’ inquiries and troubleshot/resolved WMS issues

• Worked closely with DBAs and QAs on fine tuning, training, development, and production environments

• Created dashboards in Tableau for electric operations Analyst 2011 – 2016

• Responsible for 2nd level Local Area Network (LAN) support and interfacing with client application development and wide area network groups

• Supported departments including Gas and Steam Operations, Distribution Engineering, Public Affairs, Energy and Corporate Services, Customer Operations, Finance and Auditing with all internal and external software packages

• Troubleshot at various sites and environments at Corporate Headquarters, powerplants, substations and deploy applications, infrastructure components and workstations

• Assisted with configuration and setup of IT related equipment and provided LAN support for events such as the Annual Shareholders Meeting

• Provided support for video conferencing sessions and MS PowerPoint presentations

• Configured and deployed Outlook 2010 and repaired .pst/ost files and troubleshot for Outlook 2007 issues

• Collaborated on special projects such as Secure Emailing using Symantec Digital ID, configuration and set up of digital IDs, ITLAB to virtualize software

• Handled migration of all XP related workstations to Windows 7 at corporate headquarters

• Configured routers and switches

• Deployed and configured Windows7 workstations

• Installed and configured firewall for small offices using (PIX software)

• Configured VPN access to for remote access users

• Deployed imaged machines to the network

• Maintained an active directory for users and machines Spherion 2007 – 2011

IT Consultant

• Configured routers and switches

• Deployed and configured Windows 7 workstations

• Installed and configured firewalls for small offices using (PIX software)

• Configured VPN access for remote access users

• Deployed image machines to the network

• Maintained an active directory for users and machines

• Provided onsite troubleshooting, problem diagnosis and resolution and general support to corporate users

• Crimped crossover cables, mounted routers and switches on corporate rack and configured Cisco routers and switches

• Investigated all ports for the routers and switches connectivity and checking on user agreed speed, duplex, and bandwidth

• Managed security by running sweeps for any vulnerabilities and updating anti-virus software/firewalls

IAN L. GEORGE

IT Professional - NYC Area

*********@*****.*** / 718-***-****

• Installed, upgraded, and maintained building and repairing of DNS, WIN and DHCP servers

• Installed and updated all operating systems for Laptops and PCs

• Handled setup and support for Blackberries using Blackberry Desktop Manager

• Re-imagined computers and laptops using Ghost

• Managed user accounts in active directory

• Prepped laptops for remote users and installed KEYFOB accounts using RSA and CITRIX software Bank of America 2005 – 2007

Operations/ LAN Administrator

• Provided support for network issues on LAN & WAN

• Supported users nationwide for the Corporate Investment Banking Division

• Deployed and upgraded Cisco 2950 switches and Cisco 2500 routers

• Worked closely with Line of Business on application roll outs

• Supported bankers with application issues and resolved and documented fixes

• Checked physical network connections using cable scanners

• Configured network hardware and verified network adaptors EDUCATION

B.A. Computer Science

Pace University - New York, NY

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