Service Representative Customer
Resume:
LaShanell
Hamilton
Granite City, IL.
62040
*********.******@*****.***
Statement of intent
I am a determined ambitious woman who is a quick learner and enjoys challenges! I am seeking a new position that will allow me to grow personally and professionally. I particularly enjoy being able to work with individuals to find solutions to different issues and looking for the needle in the haystack!
Education
East St. Louis Senior Highschool
1998-2001
General Education
Southwestern Illinois College
2001-2002
Office Administration
Walmart
2003-Present
Continuous Adult Education courses outlining topics such as
Crowd Management
Effective Leadership
Inclusive Communication
Interview Technique
Providing efficient customer service in a timely manner
Associate Relations
Policy and Administration guidelines
Work History
Wendy’s
2001-2003
Cashier, Customer Service Representative
Walmart
2003-Present
Cashier
2003-2004
Worked with customers to complete their shopping process efficiently and quickly and ensure they were satisfied with their service.
Radial Grill
2004-2004
Provided customer service and adhered to strict food safety standards.
Fitting Room Associate
2004-2004
Helped customers select and try on apparel.
Apparel Sales Floor Associate
2004-2005
Assisted customers with apparel and accessory selections. Assisted with inventory control process.
Grocery Sales Floor Associate
2005-2007
Ensured consumer safety by following strict FIFO process. Assisted customers with grocery and consumable selections. Ensured cleanliness standards and merchandising standards. Began training for future managerial positions.
Children’s Apparel Department Manager
2007-2012
Held responsibility for inventory control process and performed inventory control reports weekly. Coordinated and implemented Inventory process for store inventory annually. Ensured that product and inventory was arriving in store and processed and appropriate times. Conducted onboarding interviews with potential new associates. Coordinated with other management teams to ensure coverage with associates.
Department Manager over boys, men’s and accessories
2012-2013
Held responsibility for inventory control process and performed inventory control reports weekly. Coordinated and implemented Inventory process for store inventory annually. Ensured that product and inventory was arriving in store and processed and appropriate times. Conducted onboarding interviews with potential new associates. Coordinated with other management teams to ensure coverage with associates.
Department Manager Grocery
2013-2016
Worked to ensure that incoming consumable product is handled safely and in a timely manner. Worked with third party vendors to open channels of communication and ensure a wide variety of merchandise is kept available to consumers. Coordinated and implemented Inventory process for store inventory annually. Held responsibility for inventory control process and performed inventory control reports weekly.
Department Manager Health and Beauty
2016-2019
Worked to ensure that incoming consumable product is handled safely and in a timely manner. Worked with third party vendors to open channels of communication and ensure a wide variety of merchandise is kept available to consumers. Coordinated and implemented Inventory process for store inventory annually. Assisted consumers with makeup and health products. Ensured strict inventory control process and maintained a clean environment for consumer safety
Stocking Team One Leader
2019-Present
Worked directly with Company driver’s and distribution centers to ensure correct merchandise is coming in at the appropriate times and that perishable merchandise is being kept up to standard and cold chain. Ensured merchandise standards and back-room process is followed. Coordinated with various teams in the store to ensure merchandise flow is followed to the correct department. Coordinated and implemented Inventory process for store inventory annually. Prepare back-room for annual inventory process.
Children Aid and Home
. Youth Crisis Worker
2020-Present
The Youth Crisis is a critical member of the Youth Services team, providing after hours crisis interventions services to runaway and homeless youth and their families on an call basis.
Affiliations
Member of Restoration Tabernacle Church (2017-Present)
Member of Gethsemane Church (2011-2017)
Member of Original House of Prayer to All Nations (Lifetime Member)
Member of (Jobs for Illinois Graduates)
Show Choir Member
Member of Usher Board and Restoration Tabernacle Church
Member of Granite City School District Parent Teacher Organization
Member of Walmart Safety Team
Member of Associate Relations Committee
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