Administrative Assistant Customer Service

VALUE STATEMENT

Throughout my tenure or Administration/Management/Customer Service experience, I have served as a liaison between sales. service. production, accounting, and marketing departments to ensure top-notch organizational and administrative support. I strive for excellence and the highest of standards for continued customer/client satisfaction.

12/10 – Present: Sr. Executive Administrative Assistant: Tata Consultancy Services, Cincinnati Ohio

Manage all client visits for the deliver center, maintain event/room calendar for DC.

Provide support to 600 employees: creating/revoke access badging, printing documents.

Create, audit, and maintain documents in Excel, Word, Power Point.

Process vendor bills; receive incoming mail, FedEx, UPS packages.

3/10 – 12/10: Executive Administrative Assistant: Aegis Protective Services, Cincinnati Ohio

Answer phones and set up all appointments for new installation and service techs.

Input all new paperwork into Peachtree Software: Maintain sufficient inventory.

Assist in processing new hires paperwork: Payroll: filing and general office duties.

3/08 – 3/10: Dining room leader: Frisch's Big Boy, Bethel, Ohio

Provide excellent customer service to customers.

Schedule and supervise shift employees.

Cashier/count cash drawers/make bank deposits.

4/08 – 10/08: Administrative Specialist, Talbert House, Georgetown, Ohio

Medical appointments for all doctors. order medications for patients

Help new patients with enrollment paperwork.

Answer phones, pull files, various office duties.

Input all doctor and therapists notes into all computer system.

6/99 – 02/08: Assistant Customer Service Manager/Administrative Assistant: Gilkey Window, Cincinnati Ohio

Provided excellent customer service.

Assistant Manager for service department.

In charge of confidential document processing.

Input payroll for employee/check with ADP for all processes.

Assist General Manager/CFO with various projects.

Answering phones/scheduling all service techs and installers daily.

Assist accounting department with payables and receivables/getting bank deposits ready.

Ordered all printed material for all departments.

Northern Lites Wood division of Gilkey Window, Cincinnati Ohio.

In charge of all human resource projects and paperwork for new/old employees.

Office Manager. in charge of payroll. AR/AP invoicing.

Administrative Assistant to President/Vice President. helped with all projects.

Moved to corporate office to work as Customer Service Assistant Manager

PERSONAL PROFILE & STRENGHTS

Highly motivated toward professional development and advancement.

Demonstrated effectiveness working independently or as a team player.

Interact effectively and professionally with individuals in all levels of business.

Able to coordinate multiple and complex projects; task oriented and precise.

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