Service Agent Sales Associate

LYNN M. MARTIN

Mail: P.O. Box *** Tenino, WA ****9

Cell: 253-***-****

Email: **********@*****.***

Objective: As a seasoned customer service professional, I aim to provide an exemplary shopping experience for clients while tending to carefully selected inventory in a distinctive retail environment.

EXPERIENCE

2011-2018

SALES ASSOCIATE, HOME DEPARTMENT – MACY’S

Curated interior displays highlighting new products and upscale goods.

Lead cashier processing multiple monetary types and customer returns.

Managed customer registries specializing in individualized bridal registries including flatware, cutlery, linens and more.

Frequently received praise for excellent customer service and attention to detail.

Earned high performer status with record sales and credit applications.

2002 – 2004

CUSTOMER SERVICE AGENT - target

Maintained a well-stocked and clean workspace for check-out responsibilities.

Provided resolution to customer complaints.

Responsible for training new team members

Successfully solicited a high volume of new client credit applications.

1989 – 2001

ENVIRONMENTAL SERVICES TECHNICIAN- good samaratin hospital

Supervised and trained new employees.

Developed daily schedule based on staffing and workload.

Maintained necessary supply tracking and inventory.

Managed telephone systems and security access to sensitive areas.

Developed job descriptions and procedural guidelines for staff.

1978 - 1979

SALES ASSOCIATE, DESIGNER FASHIONS – dillard’s

Provided individual, exclusive customer experiences.

Produced high sales and client satisfaction.

Outfitted models for retail fashion shows.

EDUCATION

WASHINGTON STATE UNIVERSITY

Completed 25 credits towards Bachelor of Arts

BETHEL HIGH SCHOOL

Completed high school diploma

TALENTS & HIGHLIGHTS

Proficient in debit and credit card processing

Reliable employee

Keen eye for detail

Strong work ethic

Dedicated to customer satisfaction

Awarded Macy’s “Diamond and Gold Star” badges for performance

Awarded Target’s “Gold” pin for performance

ACTIVITIES

I am an avid gardener with a “green thumb” who enjoys the outdoors and all of nature’s creatures. Additionally, I love cooking and sharing new recipes with friends and loved ones in my community. I am passionate about the volunteer work I’ve done with local police during which I assisted staff members as well as visitors in many capacities. I enjoyed the duty of operating the administrative phone systems and office database. I take pride in my various activities, duties and responsibilities.

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