Office Assistant Service Worker
Resume:
Katelynn J Everett ****************@*******.***
315-***-**** 4380 Plantation Blvd, Apt 23, Liverpool, New York, 13090
Summary
I consider myself to be a hard worker, always eager to learn and improve wherever possible. I take my
responsibilities in the work environment seriously as needed, and dedicate my time during work to accomplishing as much of my task load as accurately as I can, within a timely fashion.
Skills
-Knowledge of operating computer databases and programs such as Microsoft Word, Excel, and Power Point.
Communication
· Excellent interpersonal communication skills
· Maintain professional communication with supervisor, coworkers, and customers.
Customer Service
· Speaking - Talking to others to convey information effectively, constantly maintain an upbeat and positive attitude to ensure the best quality of service, actively looking for ways to help people, be it food service or Learning Center patrons.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, helpful when both taking orders and scheduling.
Critical Thinking and Reading Comprehension - Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems, and understanding written sentences and paragraphs in work related documents; as well as being able to offer alternatives for appointments, available tutors, food menu items, etc.
McDonald’s- Fairmount, NY August 2021 to Present
Food Service Worker
Tasks:
· Front Counter; taking orders, answering questions about menu and menu items
· Answering the head set in drive through window, greeting customers, taking customer orders and filling drink orders and handing their orders out to them, operating a card reader and a simple computer to take orders, taking payments and making necessary change for the customers
· General Maintenance of restaurant: keeping floor swept and mopped and surfaces of tables, chairs, trays and drink station cleaned and sanitized
TCG Player- Syracuse, NY June 2021 to August 2021
Fulfillment Center Generalist
Tasks:
-Filing, sorting, checking, processing, verifying, and/or packaging orders of Magic: The Gathering and Pokémon trading cards to/for/from companies/ customers/individual sellers for shipping and distribution.
Professional Experience
Central Arizona College- Apache Junction, AZ February 2017 to May 2018
Office Assistant
Tasks:
· Scheduling tutoring appointments, maintain and update appointment calendars, answering phones
· File and maintain records
· Spoke with customers to assist in computer problems, printing, and general questions pertaining to homework,
schoolwork, and classes
· Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific
destinations
· Hear and resolve complaints from customers or the public
Other Qualifications:
CAC Book Club Member/ President
Book Club President August 2017 – May 2018
· Helped decide on books to read for the month, in charge of organizing meetings and groups discussions,
planning get-togethers and special events for community, faculty, and club members
Education
Central Arizona College – Apache Junction, AZ
· Associate of Arts Program / General Studies January 2017- May 1018
Cicero- North Syracuse High School - Cicero, NY
· High School Diploma June, 2012
References
Veronica Moll, Friend
********@*****.***
Kassandra Grothier, Friend
***************@*****.***
Professor Alyson Hanson, Professor of Humanities at Central Arizona College
******.******@*********.***
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