Service Representative Desk Agent
Resume:
Michelle Acker
Customer Service Representative
Lake George, NY
********.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Hampton Inn and Hampton Inn & Suites - Lake George, NY July 2019 to Present
Greet guest upon arrival and assist with the check in process Assist guest over the phone and in person with making reservations and upsell when appropriate. Work with housekeeping to ensure rooms are ready in a timely fashion. We communicate regarding check outs that have occurred, guests that have checked in online and the number and types of rooms that are needed.
Preform other task as needed to ensure guests enjoy their stay and the hotel is welcoming. Customer Service Representative
Verizon - Menands, NY
July 2000 to Present
Representative in a fast paced incoming call center. Work with small business customers by discussing the needs of their business and recommend solutions that we can provide with our communication, internet and entertainment products. Review bills and address billing issues customer’s may have. Work with various departments regarding installation, repair and collections issues that arise. Follow up with customers to ensure any issues that arose have been resolved to their satisfaction. Education
Bachelor's in Political Science
College of Saint Rose - Albany, NY
September 1987 to May 1992
Skills
• Customer Service
• Customer Care
• CSR
• Call Center
• Customer Support
• Guest Services
• Front Desk
• Upselling
• Writing Skills
• Cash Handling
• Microsoft Office
• Negotiation
• Research
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