Raymond J. Doll

**** ****** ****** ** *

Clifton Park, N.Y. 12065

518-***-****

adw88g@r.postjobfree.com

EMPLOYMENT:

**/**-******* ****** ******* Apartments

Leasing Agent:

Show and lease apartments in a 267 unit complex. Duties include extensive customer service both in person and on phones. Accepting rental payments including cash and reconciling payments daily. Scheduling and supporting staff. Resolving tenant problems quickly and efficiently by using logic, patience, empathy and anything else in my power to bring to a satisfactory conclusion for all parties. 03/16-08/19 Teksystems Aerotek

Independent Contractor: ADT, SI, Doyle Security companies, NYSDOH. IT help desk: assist callers with internet and internet related problems, provide technical support to state employees, doctors and nurses. Install, repair and inspect residential, commercial and industrial security and fire detection systems to include banks and government offices and military industrial manufacturing facilities. Performed all related wiring, networking and programming for internet based systems with motion detection, facial recognition, spacial control and fire detection suppression systems. 01/08- 06/15 Time Warner Cable

Cable Technician/Installer:

Install and disconnect cable, VOIP phone, and broadband internet services in subscriber residences. Install drops, outlets, converters, cable modems, digital terminals. Sales, troubleshooting, resolve customer problems by providing courteous and businesslike customer service to diverse clientele

SKILLS:

Microsoft 365, (Teams, Outlook, etc.). ZENworks (remote control), EPIC medical software training, test and train employees on new software in person, on phone or remote.

Excellent customer service and communication skills to include problem solving with escalation as needed. Efficiency in math to include reconciliation of cash receipts daily. Certified in all aspects of Cable, phone and internet installation and repair Qualified residential appraisal assistant

Residential and commercial property interior and exterior inspection Engineering Field Technician

Construction Site Inspection and Report Preparation Concrete, Steel, Spray-on Fire Proofing, Soil Inspection Ultra-Sonic Non-Destructive Testing

Visual weld and bolted connection inspection

Security and Protection Specialist: 8 years

Building and Jobsite Security Coordination

Security Call Center Operator and Customer Liaison Bank Robbery Protection and Response Coordination

Industrial Security Coordination and HAZMAT Spill Specialist Classified Government Material Protection and Security Procedures TYPE 30-40 WPM

Firearms training

Basic Computer, Computer repair, and Networking skills Commercial Diver and Underwater Specialist

Underwater Welding and Burning

Underwater Structural Inspection and Repair

Dive Operations Supervisor

Engineering Field Technician

Construction Site Inspection and Report Preparation Concrete, Steel, Spray-on Fire Proofing, Soil Inspection Ultra-Sonic Non-Destructive Testing

Customer Service and Sales: 4 years

Automotive Sales

Phone and Route Sales

Customer Service Representative

EDUCATION:

2007: Manfred Real Estate School Course of study: State required courses for residential appraise (R-1, R-2, USPAP, AQ-1)

2005: NYS 8 hour Security Course

NYS Annual 16 hour Security OJT Training Course

OSHA 40 hour HAZWOPER training course.

Course of Study: Handling and working around hazardous industrial materials. Red Cross First Aid and CPR training course

2001: OSHA 10 hour Construction Site Safety Outreach training course Ohio Dept. of Transportation Bridge Inspection course.Course 5501.47 Revised Code 1999: NDT/UT Level II course

Course of study: Ultrasonic Non- Destructive Testing Divers Academy of the Eastern Seaboard

Course of study: Commercial Diving and Underwater Construction 1989: US Naval Special Security Officer School

Course of Study: Tactical and Operational Intelligence 1985 - 1989: Guilderland High School

Albany, NY : Graduated NYS Regents Diploma

CERTIFICATIONS:

Time Warner Cable Technician Certification

NYS Security Guard license #100******** (presently lapsed). OSHA 40 hour HAZWOPER CFR 1910.120

Red Cross First Aid and CPR

OSHA 10 hour Construction Site Safety Outreach Course ODOT Intermediate Bridge Inspection 5501.47

NDT/UT Level I & II

ANSI/ACDE-01-1998 Commercial Diver

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