Spanish Interpreter Customer Service

IRACY M. WOOTEN RN, BSN

Hagerstown, MD ***** 301-***-**** ***********@*****.***

HEALTHCARE ADMINISTRATION-NURSING-CASE MANAGEMENT

Compassionate-Experienced (25+years) Healthcare professional with diverse skillsets specializing in Community-Patient Care, Clinical Nursing and Operations Management. Fluent in English, Spanish and Portuguese. Trained in Cardiac Unit, ICU, Emergency Room Operations. Registered Nurse-License # R230403.

AREAS OF EXPERTISE

Healthcare Management Clinical Skills (ER, ICU) Nursing-Case Management Health Promotion Discharge Planning Utilization Reviews Subject, Observation, Action, Plan (S.O.A.P.) Microsoft Word Outlook Webex Excel PowerPoint

EDUCATION-CREDENTIALS

Walden University, Minneapolis, MN

NPP- Graduation 2024

Maryland Board of Nursing / Baltimore, MD

Registered Nurse-License # R230403

Harford Community College / Bel Air, MD

BSN/RN-Nurse Refresher Program, 2018

Northern Virginia Area Health Education Center (NVA-AHEC) / Alexandria, VA Spanish Interpreter-Medical & Community Settings, 2010 Commission of Graduation of Foreign Nurses International-CGFNS / Philadelphia, PA Bachelor of Science-Nursing (BSN), 2006

PROFESSIONAL DEVELOPMENT TRAINING

University of Maryland-Upper Chesapeake Medical Center / Bel Air, MD Cardiac Unit (RN Refresher Course), 2018

ICU (RN Refresher Course). 2018

Emergency Room (RN Refresher Course), 2018

MD Community and State C & S -United Health Care-Optum / Columbia, MD Case Management-Population Health Manager, 2014

Patient First -Urgent Care / VA- MD

RN, BSN Charge Nurse, 2020

Samaritan Nurse, Home Health care Agency

RN, BSN, Critical Care, Home, Community and Facility 2017-2020 The Residence on Greenbelt-Retirement Living / Greenbelt, MD Memory Care Program Coordinator Resident Care Director, 2012-2014 HEALTHCARE-CORE COMPETENCIES

• Assisted with discharge planning process-reduced risk of readmissions and optimized patient self-care.

• Handled communications with Stakeholders (patients, providers and clients) in relation to patients' treatment.

• Coordination of care with DME’s, LTC facilities, Community Support groups-addressed individual patient needs.

• Managed overall Operations (Assistant Living facility)-enforced quality of patient care and compliance with policies and procedures. Staff Training & Development- worked with HR Dept during hiring process and staff training for Employees.

• Community home visits-conducted needs assessment and recommended implementation for treatment plans.

• Worked closely with Multidisciplinary Teams-home visits, patient communications, healthcare education resources and referrals for support services.

• Collaborated with Health Promotion Manager and Primary Care Provider- developed case management plans for patients.

• Executed performance reviews aligned with treatments plans designed by Primary Care Provider- addressed patient care.

• Maintained accurate patient records-documenting all services performed including Subject, Observation, Action, Plan

(S.O.A.P.).

• Monitored performance metrics for patient care initiative and compliance with facility, local, state and federal regulations.

Clinical Patient Care

• Reviewed overall patient care-identified essential medical and social services for treatment.

• Completed Intake assessments in person or via telephone-vital information for treatment planning process.

• Handled daily patient care for up to 4 patients within the Intensive Care Unit.

• Monitored ICP (intracranial Pressure), central lines and catheters, ventilators, tracheostomy care and suctioning, IV

(intravenous).

• Conducted insertion of Foley catheter ureteral or suprapubic, sterile dressing changes, wound care, specimen and blood collection.

• Assisted patients during Emergency Room Services-performed triage and care (life treating conditions).

• Oversaw critical monitoring for patients utilizing ventilator systems (Home & ICU). HEALTHCARE-NURSING EXPERIENCE

United Healthcare Community and State / Columbia, MD

(Population Health Manager), 2014-Present

UnitedHealthcare Community & State-health benefits company dedicated to providing diversified solutions to states that care for economically disadvantaged, medically underserved and those without employer-funded health care coverage. Patient First Urgent Care. VA and MD

RN-BSN Charge Nurse

Providing nursing care in the ambulatory setting to individual patients and families; judgment when administering medical care and screening patients; medication administration knowing correct dosage, actions, and side effects Samaritans Way Nursing / Laurel, MD

RN-BSN (Critical Care)-P/T, 2018-2020

Samaritans Way Nursing-home healthcare agency offering wide range of health care services given in your home for an illness or injury. Home healthcare is less expensive, convenient, and effective as a hospital or skilled nursing facility (SNF). CPR AED & Safety Education-American Heart Association / Silver Spring MD Instructor (CPR, First Aid & AED / Adult, Child and Infants), 2010-2018 CPR, AED, and Safety Education was established in 1992. Our staff and trainers have many years of combined teaching experience. Courteous and timely customer service is a top priority at CPR, AED, and Safety Education. Northern Virginia Area Health Education Center (NVA-AHEC) / Alexandria, VA Liberty Languages Services / Vienna, VA

Certified Interpreter (Medical and Community Setting)-Spanish & Portuguese, 2010-2015 Liberty Language Services-language access services to hospital systems, medical offices, legal firms, courts, public schools, state and local government agencies, universities, private companies and more. Licenciado en Enfermeria Institute of Nursing / Montevideo, Uruguay Registered Nurse, 1991-2000

University of the Republic (Udelar) is the main institution of higher education and research in Uruguay. It is a public institution, autonomous and co-governed by its teachers, students and graduates.

Contact this candidate