Service Representative Customer
Resume:
Monica Doughty
Customer Service Accounts Receivable
Westerville, OH 43081
*************@*****.***
* ***** ** ******** *******, 6 years in collections, 2 years in marketing
Ability to establish business contracts with corporate clients
Capable of handling high priority task
Capable of handling and processing payment arrangements for debt assistance
Efficient in dealing with high stress situations Top Account Collector of the Month, February and March 2010 from MRS Associates Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Teleperformance - Westerville, OH
April 2019 to May 2020
• Provide client assistance with account maintenance and resolving account issues Customer Service Accounts Receivable
Transworld Systems
March 2015 to December 2015
Assignments
Promote company brand while assisting clients with improving personal credit ratings.
• Advise clients of the best solutions to address personal credit obligations and secure appropriate payment arrangements.
Customer Service Representative
Western Union
October 2013 to August 2014
Assignments
• Assure accuracy while assisting customers with installment and title loans.
• Cash handling.
• Issue Money Orders and process Western Union.
• Collection of past due balances on open loans.
Customer Service, Accounts Receivable Representative MRS Associates
January 2010 to August 2010
Assignments
• Promote company brand while assisting clients with improving personal credit ratings.
• Advise clients of the best solutions to address personal credit obligations and secure appropriate payment arrangements.
Customer Service, Recovery Collector
Alliance Data
November 2008 to February 2009
Assignments
* Provide client assistance with account maintenance and resolving account issues.
* Maintain organized debt accounts.
Customer Service, Collections Representative
September 2006 to May 2007
Assignments
Establish business relationship with corporate clients by providing excellent customer service.
* Assist Fortune 500 companies with third party collections on debt accounts.
* Made strategic decisions that promote more revenue for the company. Accounts Receivable Representative
GC Services
February 2005 to March 2006
Assignments
* Implement collection techniques to exceed monthly quotas.
* Assist clients with securing payment to delinquent student loan accounts.
* Ensure accuracy of collected data.
Education
Columbus State Community College
2002
High School Diploma
Northland High School
2001
High school diploma or GED
Skills
• Data Collection
• Accounts Receivable
• Account Management
• Customer service
Additional Information
Friendly, professional, fast learner and good listener
Contact this candidate