Transaction Coordinator, Tech Support, customer service, motivated

RC Randy Collis

Atlanta, GA ***** 609-***-**** *****.******@*****.***

PROFESSIONAL

SUMMARY

Dedicated support services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS Strong administrative skills and

proficiency in working with various

computer software programs.

Windows, Microsoft Office, Excel,

PowerPoint, Outlook, Recruit

Track, NetSuite, QuickBooks,

BrokerSumo, SkySlope, Taleo

Error Resolution, Office

Organization, Funds Distribution,

Business Relationship

Management, Transaction

Coordination and Prioritizing

Tasks

Transaction review

WORK HISTORY CLOSING /TRANSACTION COORDINATOR 12/2018 to 09/2022 Palmerhouse Properties - HomeSmart Atlanta, GA

Process all transaction-related activity, including closing transactions in the system, issuing commission statements, processing referrals, and handling agent issues and requests

Review day-to-day escrow cash activities; research checks and enter deposits into the system promptly

Identify in adequate transaction documentation before closing and processing agent payment

Work closely with the finance team to provide management with accurate and timely information; respond to requests and inquiries as needed Track payments including E&O, SRES class payments, and other agent reimbursable expenses

Posting payments & invoices, managing issues, tracking rents and mortgage payments, and communicating with tenants, vendors, and management for all realty services and property management Research outstanding checks and deposits

Process invoice payments

Monitor email communications, changes, and updates with transactions and process documents as needed

Ensure compliance and review all paperwork

Assist in implementing operational systems improvements, processes, and policies to support seamless transactions

Performed other duties as assigned

OFFICE MANAGER / PERFORMANCE MANAGER 01/2014 to 12/2018 Atlanta Communities Real Estate Brokerage

Open/Close Office

Responsible for all daily office operations

Order & maintain office supplies

Workstation setup and maintenance

Office equipment maintenance

Process and review sales contracts

Responsible for agent Onboarding including reviewing office procedures and policies

Responsible for agent setup and orientation on all marketing websites Process property closings and agent commissions

Track & Manage agent license renewals

Process daily deposits

Maintain agent roster

Vendor relations

Assist Broker with recruiting agents

Assist agents as needed.

RECRUITING COORDINATOR 12/2008 to 12/2013

Publicis Touchpoint Solutions

Responsible for coordinating and maintaining all internal functions of the recruiting department.

Created job advertisements and assessments for all positions and posted them on various career boards.

Successfully managed various projects using goals and action plans to achieve desired results.

Source and screen candidates as necessary in support of Recruiters. Created Project Scopes for each new Recruiting Team build. Supported the Recruiting Department on special projects including contract reviews, record purging, and new applicant tracking systems. Interviewed, hired, trained, and managed temporary administrative staff. Supported and trained to recruit and administrative staff on all utilized systems within the Recruiting Department including VIAM, Taleo, Track Systems, Certain, Virtual Academy, and the Recruiting Portal. Responsible for in-depth background investigations and drug tests for all Publicis internal and remote employees.

Worked with the Recruiting Manager to research vendors, services, and systems to streamline and improve department efficiencies. EDUCATION Associate of Arts Business Administration Trident College, Charleston, SC

EDUCATION

Trident Technical College, Charleston, SC AS Business Administration College of Charleston, Charleston, SC Business Administration American Management Assoc. Certificate of Communication Healthcare Law Compliance Training Certificate

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