Customer Service Design Manager
Resume:
Wendy Landers
Oceanside, CA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Owner and Manager
Libellule florals - Reno, NV
July 2013 to March 2022
Owner of flower shop inside silver legacy casino . Customer service with all guests staying at hotel or locals living in our community. Scheduling and teaching all aspects of floral designs and plant care . Floral arrangements made for guests staying at any three of connecting hotels. Weddings for downtown court house events.
Ballroom events for Siver Legacy or just walk up to counter customers. Closed due to Covid shutting down casino
Manager
Atlantis Casino Resort Spa - Reno, NV
January 1998 to May 2013
Visual Design manager
in charge of team on property to care for all live plants and designs of all floral arrangements on property. Install new art, lamps,and accessories in rooms hallways .grow wheat grass and live bamboo for spa. In charge of every large party .Had meetings with each high roller or out of town customer to design layout and floral arrangements. In charge of Christmas, New years,themes for each year and going to New York or Dallas for purchasing products. Had to control high rollers events, off property such as golf events, air races, balloon races rib cook off. Took care of all trees and outdoor landscape. Owner
Make arrangements for all guests,weddings,local deliveries,order and process all flowers. Education
High school diploma
Robert Mc Queen High School
January 1984 to June 1986
Skills
• Management
• Bookkeeping
• Remodeling
• Purchasing
• Adobe Illustrator
• Floral Design
• Visual Design
• Layout Design
• Customer service
• Guest services
• Guest relations
Assessments
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Proficient
November 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
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