Service Representative Front Desk
Resume:
Brandi Benford
Killeen, TX *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Front Desk Receptionist
Allied Therapies of Texas - Copperas Cove, TX
February 2022 to September 2022
Setting Appointments, filling documents needed for treatment and billing, taking billing payments,verifying all information pertaining to patient and billing, making calls to patients to confirm appoints. Scanning and faxing documents.
Fedex Package Trace
GC Services - Copperas Cove, TX
November 2021 to June 2022
Handle and track missing or lost packages for Fedex customers. Healthcare Representative
Blue Cross Blue Shield - Killeen, TX
March 2021 to February 2022
Provide customers with accurate services they are to receive under their health plan with Blue Cross Blue Shield. Contact pharmacies to place prescription orders help with billing needs and document all information.
Medication Technician
INDIAN OAKS LIVING CENTER - Harker Heights, TX
June 2011 to July 2020
Required to pay close attention to what medication I was distributing and to the correct resident. My job requires you to be very detailed which is no problem with me. I received my 8 yr appreciation award letter with not 1 right up the entire time..
CSR - Customer Service Representative
In Bound Out Bound Calling customer service AT& and MCI and West telemarketing - Killeen, TX February 2003 to December 2008
Assist customers with any problems they may have with our services. Escalate any confusion about services while upselling to better serve the customers wants and needs. Leading new employees to be successful at the job at hand. teaching and coaching them to be the best representative for our company and themselves.
Child Care Assistant Teacher
TX - Killeen, TX
February 2001 to June 2003
Run the entire facility and meal also lesson prep, bill pay, what ever was needed of me if I was capable. I really loved this jobs I just think of what the babies would look like now.. fun loving family environment. Front Desk Associate
TX - Killeen, TX
June 1999 to September 2002
Get kids enrolled in the program and to make sure they're safe and enjoying themselves as well as learning.
Education
Business Management
McLennan Community College - Killeen, TX
May 2019 to Present
Central Texas College - Killeen, TX
January 2011 to May 2014
Skills
• Medical receptionist (10+ years)
• Filing (10+ years)
• Teaching (7 years)
• Caregiving (10+ years)
• Childcare (6 years)
• Transcription (10+ years)
• Microsoft Word (10+ years)
• Software troubleshooting (8 years)
• Customer service (10+ years)
• Typing (10+ years)
• English
• Back-end development
• Customer service (7 years)
• Data entry
• Computer literacy
• Phone etiquette (10+ years)
• Technical support
• Hospital experience
• Patient care
• Telemarketing
• Home care (10+ years)
• Experience administering injections
• Memory care
• Laundry
• Computer operation
• Help desk (8 years)
• Meal preparation
• Medical office experience
• Windows
• Front desk
• Food preparation
• Medical records
• Tube feeding
• EMR systems
• Upselling
• Medical terminology (10+ years)
• Infection control
• Laboratory experience
• Vital signs
• Computer skills (10+ years)
• Medication administration
• Transportation management
• Delivery driver experience (5 years)
• Nursing
• Desktop Support
• Food handling
• Food service
• Microsoft Office
• Multi-line phone systems
• Insurance Verification
• VPN
• Active Directory
• Network Support
• Food processing
• Expert
• Troubleshooting
• Microsoft Windows Server
• Remote Access Software
• System Administration
• Communication skills
• Customer service
• Leadership
Certifications and Licenses
Certified Medication Aide
CNA
Certified Medication Technician
CPR Certification
Food Handler Certification
AED Certification
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