Chandrea Velena

Riverside 951-***-**** adw84l@r.postjobfree.com

Creating and Driving Winning Ideas, Offering Strong Relationship Building Skills & Passion for Excellence

CAREER SUMMARY

Articulate, customer-centric and proactive professional with progressive experience administering customer relations, streamlining business operations, and successfully managing multiple tasks simultaneously with a commitment to excellence. Broad core competencies, sharp business instincts, big-picture perspective, and a unique combination of customer success, customer relationship management, management, administration and leadership experience to propel organizations to the next level, overcome roadblocks, and build competitive advantage.

Core Competencies

Customer Service Virtual Call Center Client Support Business Management Administrative Support Client Onboarding Stakeholder Management Cross Functional Collaboration Reporting Client Retention Client Experience Team Work Budget Administration Schedule Management Process Improvement Strategic Planning & Execution Problem-Solving

SELECTED HIGHLIGHTS

•Consistently improve customer service experience, create engaged customers, take ownership of customer's issues, and follow problems through to resolution.

•Cultivating teamwork and strong customer relationships: Known for a genuine, empathetic, persuasive interpersonal style that engenders trust while strengthening customer relationships and building cross-departmental cooperation.

•Establish and facilitate a nurturing environment where team members can excel through mentoring and encouragement with working knowledge of customer service and business administration, online support tools.

•Highly skilled in communicating with all levels of management, facilitating culture change with sensitivity and understanding, and integrating diverse teams/perspectives around a shared vision.

•Proactive trouble-shooter skilled in delving into difficult situations and providing clear guidance and direction to the clients.

PROFESSIONAL EXPERIENCE

Customer Reporting Specialist Volt Information Sciences, Orange CA

•Created and maintained custom reports for a nationwide business, improving data analysis and decision-making processes.

•Generated weekly, monthly, quarterly, and annual reports for all business units, ensuring timely and accurate data dissemination.

•Collaborated closely with programmers to create ASCII files, enhancing data accessibility and integration.

•Managed a comprehensive database of all custom reports and requests for the entire company, increasing organization and efficiency.

Front Office/Customer Service Preferred Auto Body, Orange CA

•Acted as the front office face of the company, providing exceptional customer service and a welcoming environment.

•Managed all front office responsibilities, including deft phone management, adept data entry, masterful scheduling, prioritization, and replenishing of employee spaces.

•Coordinated services for the location, streamlined operations, and increased customer satisfaction.

•Generated productive business relationships with several large insurance companies by fostering effective communication and preparing meeting materials that exceeded expectations.

Family Manager Career Break

•Managed a family of five's finances for 18 years, utilizing financial expertise to maintain financial stability and growth.

•Successfully negotiated low-interest loans for homes, vehicles, and RVs, demonstrating strong financial knowledge and negotiation skills.

•Organized and managed complex schedules for home and auto repairs and maintenance, showcasing exceptional organizational abilities.

•Maintained an efficient schedule for a family of five for 18 years, demonstrating adaptability and time management skills.

•Coordinated and scheduled medical and dental appointments for family members, ensuring optimal health.

•Managed sports and event schedules for the family, highlighting strong communication and planning skills.

COMMUNITY INVOLVEMENT & LEADERSHIP

•Served as a dedicated PTA member for 8 years, transitioning to PTA President for 3 years, demonstrating strong leadership and commitment to educational excellence.

•Acted as Room Parent Coordinator, fostering a positive environment for students and encouraging parent involvement.

EDUCATION

Valencia High School

Placentia CA

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