Kay Mcmullens

Customer service

Hickory, NC

adw832@r.postjobfree.com

+1-828-***-****

I'm a college graduate with multiple skills in Computer-Science Information system. When being apart of the I.T. world a person in this field will have to face customer- service roles daily. I'm seeking an opportunity to advance my vocabulary terminology and relationship skills while working collaborating with your team.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

UPS Package Handler

UPS - Charlotte, NC

April 2021 to January 2023

• Sort packages into package bags to be distributed to different cities

• Use assembly line to resort smaller packages from larger packages

• Unload packages to be sent to the assembly line

Assistant Manager

Circle K - Charlotte, NC

August 2019 to December 2021

• Spreadsheets

• Inventory and Ordering using PDI software

• Audit lottery and cigarettes

• Outlook use for emails

• Financial deposits

Security Gaurd

CHAMPION SECURITY - Charlotte, NC

September 2020 to January 2021

• Greeting customers

• Check temperature

• Direct line to correct window for apple employees

• Direct call to online help with apple

Machine Operator/Assembler

Carolina Foods Inc. - Charlotte, NC

June 2018 to June 2019

•make sure the assembly line is working correctly

•load bags onto the machine

• troubleshoot if machine isn't responding accordingly Southern hospitality

Dunhill Hotel - Charlotte, NC

September 2017 to February 2019

Use multiple windows to operate guest to rooms and checkouts (opera software) Use Microsoft outlook for emails

Shift reports

Proving great service to the point that my customer service I provide will be recognized. Barista

Starbucks - Charlotte, NC

August 2016 to August 2017

Clean, make beverages, greet customers as they come with a smile so they can come back into the store Customer Service Specialist

Williams Collision Center - Charlotte, NC

October 2014 to February 2016

• Assist clients in getting their claims processed and their automobiles repaired

• Ensure customer accounts are handled accurately and efficiently

• Provide record-keeping support for Office Manager

• Program and repair all unit control systems

• Maintain all office equipment and ensure all software and hardware is connected and functioning properly

Engineering Specialist

Johnson C. Smith University - Charlotte, NC

February 2013 to February 2014

• Developed and maintained relationships with minimum 10 students daily

• Serviced, programmed and repaired process unit control systems

• Reimaged computers which included ordering software and hardware

• Tracked maintenance activities, machine logs, reports and production tools

• Navigated multiple systems and applications

RA's Assistant

Johnson C. Smith University - Charlotte, NC

January 2008 to May 2012

• Maintained weekly office hours to meet with students as needed

• Promptly responded to requests to make dorm life better for residents

*Transcript and references available.

Tax Analyst

Business Management Call Center - Charlotte, NC

October 2010 to January 2011

• Utilized relationship management skills to obtain tax lien payments to US Government

• Analyzed outstanding tax bills

Education

Bachelor of Science in Computer Science

Johnson C. Smith University - Charlotte, NC

June 2013

High school diploma or GED

Skills

• APPLICATION TESTING/PROGRAMMING (5 years)

• C++ (5 years)

• DOCUMENTATION (5 years)

• EXCEL (10+ years)

• APPLICATION PROGRAMMING (5 years)

• Machine Operator

• Packaging

• Administrative Experience

• Microsoft Word

• Microsoft Powerpoint

• Customer Service

• Microsoft Outlook

• Agile

• SDLC

• JavaScript

• Visio

• Microsoft SQL Server

• Scrum

• Java

• Waterfall

• Six Sigma

• Employment & labor law

Certifications and Licenses

computer science infomation system

June 2013

Driver's License

Assessments

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

January 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Familiar

Basic Computer Skills: PC — Familiar

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Creating Presentations with Microsoft PowerPoint — Completed January 2020

Knowledge of Microsoft PowerPoint tools and features. Full results: Completed

Front Desk Agent (Hotel) — Proficient

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Receptionist — Familiar

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Attention to Detail — Completed

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Work Style: Reliability — Familiar

August 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Familiar

Technical Support — Completed

July 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical Skills

Java, C++, HTML, Application Programming Language, Malware, Ghostcast, Google Cloud, Dropbox, Troubleshooting, Microsoft Word, PowerPoint, Publisher, Visio, Excel, OneNote, Project, SharePoint, Adobe, Documentation, SDLC, Waterfall, Agile, Lean Six Sigma, and Scrum concepts

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