Package Handler Desk Agent
Resume:
Kay Mcmullens
Customer service
Hickory, NC
***********@*****.***
I'm a college graduate with multiple skills in Computer-Science Information system. When being apart of the I.T. world a person in this field will have to face customer- service roles daily. I'm seeking an opportunity to advance my vocabulary terminology and relationship skills while working collaborating with your team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
UPS Package Handler
UPS - Charlotte, NC
April 2021 to January 2023
• Sort packages into package bags to be distributed to different cities
• Use assembly line to resort smaller packages from larger packages
• Unload packages to be sent to the assembly line
Assistant Manager
Circle K - Charlotte, NC
August 2019 to December 2021
• Spreadsheets
• Inventory and Ordering using PDI software
• Audit lottery and cigarettes
• Outlook use for emails
• Financial deposits
Security Gaurd
CHAMPION SECURITY - Charlotte, NC
September 2020 to January 2021
• Greeting customers
• Check temperature
• Direct line to correct window for apple employees
• Direct call to online help with apple
Machine Operator/Assembler
Carolina Foods Inc. - Charlotte, NC
June 2018 to June 2019
•make sure the assembly line is working correctly
•load bags onto the machine
• troubleshoot if machine isn't responding accordingly Southern hospitality
Dunhill Hotel - Charlotte, NC
September 2017 to February 2019
Use multiple windows to operate guest to rooms and checkouts (opera software) Use Microsoft outlook for emails
Shift reports
Proving great service to the point that my customer service I provide will be recognized. Barista
Starbucks - Charlotte, NC
August 2016 to August 2017
Clean, make beverages, greet customers as they come with a smile so they can come back into the store Customer Service Specialist
Williams Collision Center - Charlotte, NC
October 2014 to February 2016
• Assist clients in getting their claims processed and their automobiles repaired
• Ensure customer accounts are handled accurately and efficiently
• Provide record-keeping support for Office Manager
• Program and repair all unit control systems
• Maintain all office equipment and ensure all software and hardware is connected and functioning properly
Engineering Specialist
Johnson C. Smith University - Charlotte, NC
February 2013 to February 2014
• Developed and maintained relationships with minimum 10 students daily
• Serviced, programmed and repaired process unit control systems
• Reimaged computers which included ordering software and hardware
• Tracked maintenance activities, machine logs, reports and production tools
• Navigated multiple systems and applications
RA's Assistant
Johnson C. Smith University - Charlotte, NC
January 2008 to May 2012
• Maintained weekly office hours to meet with students as needed
• Promptly responded to requests to make dorm life better for residents
*Transcript and references available.
Tax Analyst
Business Management Call Center - Charlotte, NC
October 2010 to January 2011
• Utilized relationship management skills to obtain tax lien payments to US Government
• Analyzed outstanding tax bills
Education
Bachelor of Science in Computer Science
Johnson C. Smith University - Charlotte, NC
June 2013
High school diploma or GED
Skills
• APPLICATION TESTING/PROGRAMMING (5 years)
• C++ (5 years)
• DOCUMENTATION (5 years)
• EXCEL (10+ years)
• APPLICATION PROGRAMMING (5 years)
• Machine Operator
• Packaging
• Administrative Experience
• Microsoft Word
• Microsoft Powerpoint
• Customer Service
• Microsoft Outlook
• Agile
• SDLC
• JavaScript
• Visio
• Microsoft SQL Server
• Scrum
• Java
• Waterfall
• Six Sigma
• Employment & labor law
Certifications and Licenses
computer science infomation system
June 2013
Driver's License
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
January 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Basic Computer Skills: PC — Familiar
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Creating Presentations with Microsoft PowerPoint — Completed January 2020
Knowledge of Microsoft PowerPoint tools and features. Full results: Completed
Front Desk Agent (Hotel) — Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Attention to Detail — Completed
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Work Style: Reliability — Familiar
August 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Technical Support — Completed
July 2019
Applying protocols to identify errors and solutions in order to maintain system function. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technical Skills
Java, C++, HTML, Application Programming Language, Malware, Ghostcast, Google Cloud, Dropbox, Troubleshooting, Microsoft Word, PowerPoint, Publisher, Visio, Excel, OneNote, Project, SharePoint, Adobe, Documentation, SDLC, Waterfall, Agile, Lean Six Sigma, and Scrum concepts
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