Service Representative Center

Marc Olsson

Pelham, NY *****

914-***-**** **********@*****.***

Summary of Qualifications:

●Supervisory and administrative skills - creative problem solving and system development abilities

●Purchasing and inventory maintenance background

●Skilled in utilizing online computerized company order systems

●Able to adapt to new digital technologies in managing complex jobs

●Web design skill with Web Scripting languages: HTML, CSS3, JavaScript

●Basic working skills in using Java, Python3, Visual Display C programming; Microsoft Access, Excel, and PowerPoint presentations

●Google IT certificate: Systems Administration and Infrastructure Services

Experience:

America Works NY NY Call Center Representative

Representative 10/2022- present

●Answer calls and questions about the Social Security Administration Ticket to Work program.

●Enter data into Salesforce CRM, generate forms and reports with that data.

●Conduct video conference calls on Microsoft teams. Utilize electronic calendars to schedule events.

●Schedule appointments for SSI and SSDI beneficiaries interested in participating in the Ticket to Work Program.

NY State Dept of Health and Hospitals Elmhurst, NY Trauma Center Customer Service Representative 6/2021-10/2022

●Answer calls and questions concerning health and hospital matters.

●Monitor electronic alarms used by hospital administrators.

●Follow protocol in forwarding ‘STAT’ Emergency request to participating H&H teams

●Process Consult requests through pager networks: SPOK and AMION

●Process work orders by entering requests for’ into any variety of work order forms. Forms are forwarded to materials and services department supervisors. Materials or services are then delivered to appropriate Hospital areas.

NY State Dept of Health and Services Albany, NY Remote Customer Service Representative 1/2021-6/2021

●Answer calls and questions concerning Corona19 virus by concerned citizens.

●Create a vaccination ticket by documenting personal information, check for available vaccination dates at approved vaccination sites, submit data collected. This report created a vaccination ticket; forwarded by email to a citizen.

US Census Peekskill, NY

Enumerator 5/2020- 11/2021

●Enumerate residential and commercial addresses for future allocations of federal resources and to help to provide necessary services

●Utilize handheld Apple smartphones to gather and sync data

Westchester County Board of Elections White Plains, NY

Election Inspector 6/2017-present

●Act as monitor and inspector trained by the county to ensure smooth, legal, and accurate voting process at assigned polling station

●Join at the poll with two Democratic Party Inspectors and two Republican Inspectors

●Open various sealed bags assigned to poll site and follow lists of instructions to set up machines, voter information, ballots, and tally sheets

●Monitor voter traffic through closing; call in any malfunctioning voting machinery

●Record the results of polling done utilizing machinery and tools provided by the Board of Elections ● Tally and phone in results after polls close

●Seal and secure all materials used in the election for pickup

The Iron Horse Grill Pleasantville, NY

Sous Chef 5/2015-2/2016

●Opened the restaurant and managed the AM culinary staff - East Coast Top 3 Restaurant

●Interviewed, hired and supervised back of house staff

●Executed the entire lunch service in a timely fashion

●Utilized various computerized software’s, including Microsoft Suite and Visual Studio, for inventory tracking and ordering, designing menus, entering work hours, and interviewing new staff

●Additional duties included weekend brunch service, Monday tasting menus, and special Monday and Tuesday corporate catering events all year round

Putnam Staffing New York, NY

Onsite Catering Chef 1/2010-1/2014

●Planned meals and cooked for onsite corporate and conference catering events

●Determined and analyzed necessary supplies and inventory needs using Microsoft Suite

●Worked with teams to manage menu preparation, organize and order supplies, and prepare meals for events up to 2 weeks in duration and with up to 30,000 guests

●Controlled burners, refrigeration, and meal coordinating using various digital devices

Education:

The HOPE Program Bronx, NY Career Enhancement Training 8/2020-Present ● Courses in: customer service skills and principles, conflict resolution, problem solving, written and interpersonal communications, public speaking, time management, teamwork principles, and project-based learning

●Computer literacy: Google Suite, Google Docs, email and Internet, Remote Work ● Training in: OSHA 10 General Industry

Rockland Community College Rockland, NY

Courses in Computer Web Design & Programming

The French Culinary Institute of America NYC New York, NY

Basic French Culinary Technique

The City College of New York New York, NY

BA in International Studies

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