Support Analyst Desktop

JOWEL MOHABEER

**** ******** **** ***** **, ***** · 813-***-****

*.***********@*****.***

As an Azure Administrator, Developed expert knowledge of client business and Problem/Solution Domain. Delivered cloud platform architecture documents detailing the vision for how Azure Infrastructure and Platform services support the overall. Collaborated with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS).

EXPERIENCE

JANUANRY 2023 – PRESENT

AZURE ADMINISTRATOR, - CONVIVA/HUMANA

Restart/bounce the Azure components/clusters/VMs.

Create and manage swap space on deployed cloud system per customer policies in support of the deployed cloud systems and environments.

create custom scripts to automate support processes where applicable Ability to Power off/ Down the un-used VMs Ability to identify issues at Azure level and resolve.

Manage Azure subscriptions and profiles. establishing and setting up virtual networks. Routing Path orchestration, particularly in a hybrid cloud. choosing other Azure resources and managing public and private IP addresses for your virtual machines.

Deploying VMs into Virtual Networks.

Configuring VM for Optimum Cost, Performance, and Security.

Backing up VMs and potentially providing Fail-over Recovery.

Securing Data against unauthorized access

Backing Up Data and making it efficient to restore when needed.

Configuring long-term archival storage to maintain corporate compliance.

Encrypting data in transit, at rest, and in use.

Protecting Azure Active Directory accounts against compromise.

Reducing the attack surface of all your Azure resources.

MARCH 2021 – JANUANRY 2023

DESKTOP SUPPORT ENGINEER, Virtusa

Manning the POS Support and providing instant solutions to IT/POS related issues

Logging faults and managing response times

Diagnosing and resolving problems efficiently

Distributing relevant of jobs to junior staff members and providing support

Managing and supervise entire POS inventory

Configure, troubleshoot, and repair hardware

NOVEMBER 2019 – MARCH 2021

JUNNIOR SYSTEM ADMIN, Lazydays rv

Manage computers and servers by monitoring performance, configuration, maintenance and repair

Managed equipment placement, power management, infrastructure expansion security and data center modification

Set-up user accounts, permissions and passwords and defined network policies and procedures

Assist in the management of Office 365 SharePoint and OneDrive

Assist in managing Microsoft licensing

Setup and or move hardware equipment for new hires or existing employees moving to new location.

MARCH 2019 – NOVEMBER 2019

IT CONSULTANT, VARIOUS COMPANIES

Manage computers and servers by monitoring performance, configuration, maintenance, and repair

Managed equipment placement, power management, infrastructure expansion security and data center modification

Install networking racks, ran and patched down cat5/cat6 data cable

Set-up user accounts, permissions and passwords and defined network policies and procedures

Assist in the management of Office 365 SharePoint and OneDrive

JANUARY 2014 – FEBUARY 2017

SUPPORT ANALYST II, ORANGELAKE RESORT

Manage computers and servers by monitoring performance, configuration, maintenance, and repair

Proficient in handling escalated calls and providing Level 1 with support and training

Asset Management of all hardware assigned to employees (Laptop, docking station, monitors, etc.)

Troubleshoot MS Exchange 2010, 2013 Lync/Skype for business and OWA office 365

Setup and verified the user accounts in Active Directory/LAN ID password/group policy

Troubleshoot/Create VM for user groups (Oracle Virtual Box/ desktop Director/ VMware vSphere/ Desktop Director)

Asset in Deployment of release fixes by working with Teams whether it be the VM Group or IT Security Group

Setup and or move hardware equipment for new hires or existing employees moving to new location.

Troubleshoot all LAN/WAN Network Connection Issues (VPN/Port/Routers and Switches)

EDUCATION

MONTH YEAR

NET+/A+CERTS, New horizons

MONTH YEAR

HIGH SCHOOL DIPLOMA, plainfield high school

SKILLS

Practical experience with administering IaaS (Azure)

Solid understanding of Continuous Integration and Continuous Delivery best practices

Windows and Linux

Networking

Azure CLI

Docker

PowerShell

Bash

ARM Templates

Problem solving

Hands on mentality

Focused

Skilled multi-tasker

Strong soft skills

Team player

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