Summary

Self-motivated and results-oriented person with many years of experience in the front office desk. Ready to work with minimal supervision.

Experience

KUEHNE+NAGEL LTD Mombasa

Front Desk Receptionist(Reliever) 12/2018 - Present Greeting and welcoming staff/ clients

Making the reception neat and clean

Receiving and directing calls to the right place.

Receiving and dispatching mails at the right place Creating good customer service relationship

Working on multiple switch board operations

SHEER LOGIC CONSULTANTS LTD Mombasa

Front Office Receptionist 02/2018 - 12/2022

Welcome and greet clients and ready to listen and assisting them in the right direction. Making sure the office is outstanding by keeping it clean Receiving and directing calls to the appropriate staff/client. Receiving and dispatching mails to the staff/ client and keeping the records LARFARGE ECOSYSTEM Mombasa

Tour Guide/Receptionist 01/2009 - 12/2012

Welcoming staffs and clients

Tour guiding guests round the park

Educational tours for schools and colleges

Educational seminars of Flora and Fauna

Interacting with guests in their languages making them feel at home FORT PROPERTIES LTD Mombasa

Receptionist/Office Assistant 10/2002 - 02/2009

Welcome staffs/ clients

Receiving and directing calls to the right place

Keeping records of the day to day activities

Working with multiple switch board

NYALI BEACH HOLIDAY RESORT Mombasa

Receptionist/Administrative Assistant 01/1999 - 02/2001 Welcoming staffs and clients

Receiving and directing calls to the right place

Booking rooms and safaris for guests

Leah Delly Khakayi

(724) 319-836 adw7w6@r.postjobfree.com Mariakani, Mariakani, Kilifi County Working on multiple switch board

Learning and communicating with guests using their languages German and French languages

Cashier - receiving booking payments

BAMBURI NATURE TRAIL Mombasa

Tour Guide/Receptionist 01/1994 - 12/1996

Welcoming staffs and guests

Cleaning up the park

Tour guiding guests around the park

Interacting with the guests in their languages making them feel home MOMBASA HOSPITAL Mombasa

Nurse's Aide ( lntraining) 01/1991 - 12/1991

Cleaning up the medical apparatus

Helping the nurse in record keeping

Help the nurse with patients medication

Learning to inject and stabilise a patient

Skills

Time management, Communication skills, Computer literacy, Leadership, Guest services, Documentation review Education

Utalii College Mombasa

Refreshers course in Front Office Management 12/2022 Certificate Holder

GEOTHE INSTITUTE Mombasa

German language 12/1993

Certificate 1 & 2

Written and Oral language

ALLIANCE FRANCAIS Mombasa

French language 12/1993

Certificate 1& 2

Written and Oral language

INTERNATIONAL AIR & TICKETING ASSOCIATION (IATA) Mombasa IATA College 12/1992

Certificate holder

Tour guiding

Travel Agent

Customer service

Computer literacy

Languages

English, French, German

Certificates

Front Office Management, Customer service, Clerk, Languages ( German & French) Awards

Recognition in Women Leadership

Extra-curricular Activities

Nature excursions all around

Hobbies

Swimming

Athletic

Groups

Women Leadership

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