Scrum Master Customer Service

NYEMA VALERIE

Phone: 614-***-****

Email: vnyema@gmail,com

Servant Leader with 5 years of experience with immense passion for building and supporting high performing teams geared towards delivering customer first value, committed to assisting Organizations gain competitive advantage through developing customer-centric products/software and creating a collaborative environment where teams thrive and yield astounding results. Strong communication skills, excellent facilitator proven ability to provide direction, implement plans, and motivate team members to deliver value to customers. A servant leader with definitive leadership qualities and strong critical thinking and decision-making skills. Successfully lead teams in different organizations through transformation from waterfall to Agile as a scrum master. Extensive knowledge in software Development Life Cycle as well as other Agile methodologies such as, Kanban, SAFe.

KEY STRENGTHS AND ACHIEVEMENTS

Excellent Problem Solver and Mitigator.

PI meeting, Assessment, Scrum Ceremonies.

Self-Organized, Multi-tasking, Continuous improvement.

Project management and Planning on Values

Excellent Communication and Writing skills.

Release coordination and scope assessment.

Agile Manifesto

EXPERIENCES

Scrum Master

Simplify Healthcare, Oregon.

December 2020 - Present

Assists as a facilitator for product owners and Development Teams currently using Scrum development Framework to self-organize and make development changes quickly while delivering value to customers.

Engages in Servant Leadership and manages the Scrum process through effective guidance, coaching, and education, and through removal of impediments to team progress, supports and educates the Product Owner; particularly with respect to refining and managing the product backlog and decision making.

Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.

Work with product owner to define project scope and objective.

Ensures effective communication with Scrum teams and other cross-functional teams; schedules and facilitates cross-functional meetings, and ensures appropriate status tools, information radiators, and reports are produced in order to effectively provide transparency on team’s progress/productivity.

Participates in Scrum Master Community of practice and mentors other Scrum Masters.

Schedules and facilitates cross-functional meetings, and ensures appropriate documentation and reports are produced in order to effectively monitor progress/productivity.

Scrum Master

WesBanco, West Virginia

February 2018 - December 2020

Coached the Scrum Team to become a self-organized, cross-functional and high performing team.

Facilitated daily scrum, product backlog refinement, Sprint Planning, Sprint Reviews, Retrospectives, Knowledge Transfer Sessions amidst other Team-related Meetings.

Collaborated with Product Owner to plan road map execution based on estimates and capacity; also identify risks to the plan.

Facilitated the documentation of working agreement, acceptance criteria, definition of ready and definition of done.

Assisted with Internal and External communication and improved transparency.

Demonstrated effective techniques for managing team interruptions and distractions.

upholding the pillars of scrum to ensure team-maintained focus on quality and continuous delivery.

Assessed the Scrum Maturity of the team and coached the team to a higher level of maturity at a pace that was sustainable and comfortable for the team and the Organization.

Built a safe and trusting environment where problems were raised without fear of blame or retribution with an emphasis on healing and problem solving.

Collaborated with other scrum masters in the organization to promote transformation, Knowledge sharing and Discussion of identified organizational impediments.

Proactively identified impediments, guiding the team in removal using a network of peers and formal channels.

Facilitates seamless collaboration and maximizes team performance across multiple technical and/or non-technical teams to ensure rapid delivery of products and timeline achievement of goals.

Escalates impediments to facilitate rapid resolution and supports efforts to resolve systemic impediments that continually block teams within their organization Scrum Master (contractor).

Cardinal Health

Dublin, Ohio.

June 2017 - January 2018

Facilitate scrum and any ad-hoc ceremonies.

Process and iteration execution by helping to resolve impediments and escalating those that cannot be resolved within the Agile Team including project discussion and resolution meetings.

Manage risk, help drive relentless improvement, and reinforce best practices within teams.

Providing Communication to other Agile teams.

Coordinating with other Agile teams, such as participation in the Scrum of Scrums meeting.

Assist team pre and post PI planning activities.

Coach the team from reverting to waterfall practices by ensuring that the team adopts agile values and the INVEST Mnemonic.

Assuring quality user-stories that meet company standards.

Supporting tasks as needed throughout the entire Software Development Life Cycle (SDLC)

Embody the “servant Leadership” philosophy in providing the support needed to help Agile Teams achieve its goals.

Determine and recommend methods to address improvement opportunities.

Perform story analysis to determine conditions of satisfaction and to understand the impact to other systems, projects, domains, and operational teams.

Work with stakeholders to understand business requirements and provide exceptional customer service.

Deliver weekly key status updates to key stakeholders.

Coordinate with other team members in developing project plans for prioritized initiatives.

Collaborate with Product Owners, Business Partners, Scrum Masters, Business Analysts, and IT Developers to build and define the Product Backlogs

Closely collaborate with project members to identify and quickly address problems.

EDUCATION

Bachelor’s degree in information technology – University of Buea

CERTIFICATIONS

Certified Scrum Master - Scrum Alliance

PSM I

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