Servicing Specialist Operations Technician
Resume:
Morgan Green
Johnston, IA
******.********@*****.***
Organized and analytical ERAD Technician with 3+ years of experience in managing multiple projects, overseeing ERAD operations, and incident management. Excellent communicator with outstanding interpersonal skills. Capable of collaborating with cross-functional team members while managing time effectively.
Work Experience
ERAD Technician
ITRenew - Altoona, IA
October 2019 to Present
· Ensure data is non-recoverable by physically destroying storage devices, reducing chances of compromised company information
· Prioritize tracking records through secure transfer of storage media and Chain of Custody records, making sure 100% of storage media reaches its destination
· Coordinate with global team members with innovative projects, streamlining efficiency
· Assist with engineering and new product testing by providing updates and feedback through reports, successfully maintaining operational productivity
· Prevent destruction of incorrect hardware by implementing color coding protocols and product labeling, reducing risk and liability.
· Aid team members through additional data center side projects, decreasing time taken on assignments
· Troubleshoot operational and project issues by utilizing analytics tools, thus allowing team members to prioritize time sensitive assignments
· Cooperate with Technicians in editing and processing of documentation by providing feedback on technical issues and areas for improvement, resulting in revamped internal training Production Operations Technician
Danfoss - Ames, IA
November 2018 to October 2019
• Made certain that pilots were built in accordance with work procedures by following company standards and guidelines, reducing chances of discrepancies in different models
• Implemented preventative methods of maintenance by verifying appropriate hardware was being used throughout assembly, decreasing waste by 30%
• Established safe working conditions by utilizing company authorized Personal Protective Equipment
(PPE) while performing job functions, minimizing risks of harm in work environments
• Assessed areas of improvement by calibrating and finalizing pilots, achieving high-quality products Mortgage Claim Associate
Wells Fargo - West Des Moines, IA
October 2016 to July 2018
· Requested housing deeds by contacting attorneys and seeking updates, accomplishing prompt action for reconveyance
· Arranged gathering of information on foreclosed homes by emailing utility companies, verifying over 100+ reconveyances on average weekly
· Oversaw work order completion by communicating with internal and external departments, processing multiple teams daily success metrics before close
· Followed submission processes by paying close attention to detail before sending out completed packages, achieving high accuracy within documentation Loan Servicing Specialist II
Wells Fargo - West Des Moines, IA
March 2015 to October 2016
· Ensured property taxes were paid on time by mailing checks to taxing authorities, maintaining integrity of company competence
· Maintained inventory of department checks and sensitive documents by collecting data and uploading information into company systems, resulting in well-organized data
· Performed quality assurance on outgoing mail by verifying information on packages was correct, securing 99% customer satisfaction rates with company Education
Southern New Hampshire University
Associates in Liberal Arts
Des Moines Area Community College
Skills
• Organization
• Communication
• Negotiation
• Program Management
• Teamwork
• Multitasking
• Detail-Oriented
• Time Management
• Problem-Solving
• Interpersonal
Skills
• Analytical
Technical Skills
Microsoft Office Suite
• Windows OS
• Mac OS
• Linux
Links
https://www.linkedin.com/in/morgan-green-8521aaba/
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