Server Customer Service Server

PATRICIA THOMAS

Pembroke Pines, FL 954-***-**** **********@*****.***

OBJECTIVE

Highly motivated, dedicated and experienced professional server who is very passionate about providing exceptional customer service. Committed to following the brand of the company and eager to contribute to a team-oriented environment through my strong communication skills and problem-solving skills.

EXPERIENCE

Red Lobster

Server June 1998 – Present

{June 1998-2012 ; February 2017- August 2021 ; May 2023-Present}

Taking food and beverage orders from guests, accurately recording their choices and any special requests.

Upselling and suggest additional items to guests, such as appetizers, desserts, or specialty drinks, to increase sales for the restaurant.

Longhorn Steakhouse

Certified trainer (Server) August 2017-April 2023

Training new servers; teaching new hires about the menu, food, and beverage preparation.

Help new servers develop strong communication skills and the ability to work effectively with other team members.

Ensure all servers understand and adhere to the restaurant’s service standards such as taking orders accurately, delivering food and beverages promptly, and providing excellent customer service to the guests.

Bahama Breeze

Server July 2012- February 2017

Taking food and beverage orders from guests, accurately recording their choices and any special requests.

Upselling and suggest additional items to guests, such as appetizers, desserts, or specialty drinks, to increase sales for the restaurant.

AWARDS AND ACKNOWLEDGEMENTS

On June 22nd, 2022, I earned my certification in training and became a certified trainer for Longhorn Steakhouse.

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