Customer Service Professional

Amir Rakestraw

Phone: 404-***-****

Email: **********@*****.***

Professional Summary

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.

Skills

● Conflict

resolution

● Creativity

● Critical thinking

● Decision-making

● Effective

communication

● Emotional

intelligence

● Empathy

● Friendliness

● Negotiation

skills

● Open-

mindedness

● Patience

● Persuasion

● Problem-solving

● Product

knowledge

● Time

management

● Understanding

body language

● Writing skills

Experience

Owner/Supervisor, Planet Smoothie, Atlanta, Ga 2004-2012 Cosmetologist, DeKalb Technical Institute, Decatur GA 2001-2003 Property Monitor, Post Properties, Atlanta Ga 1997-2004 Education

Associates Degree, Marketing Management, Decatur, GA Certification, Diversity Training, Emory University, Atlanta Ga

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