Service Representative Customer
Resume:
Enmanuel Roman
Customer Service Representative
Elmhurst, NY
***********@***********.***
Work Experience
CSA - Customer Service Associate
CVS Health - New York, NY
June 2022 to Present
helping customers with concerns providing solutions and also the customer service experience organizing merchandise and following orders of supervisors on point. Customer Service Associate/Cashier
Walgreens - New York, NY
February 2019 to Present
Providing the best customer service experience by helping customers in their needs. Was employee of the month every year for the last 3 years and customers loved my interactions with because of the way that i was able to communicate and help them with their concerns Cashier and specialist
Macys
May 2010 to March 2011
Keep merchandise in an organized manner take care of the customers with their concerns and provide theme the most accurate information and the best customer service experience also the organization of the clothing that would be on promotionals
Customer Service Representative
UNITED NEARSHORE OPERATION - Santiago, CL
2008 to 2008
• Fielded calls from people inquiring about status of rebates
• Tracked stages, advised customers, resolved issues, gave reliable information Sales Associate
DATA VIMENCA - New York, NY
2006 to 2007
• Work the sales floors of this office supply store. Familiar with stock
• Respond to customers needs, satisfy inquiries, resolve issues, make sales Customer Service Representative
DATA VIMENCA - Santiago, CL
2005 to 2007
Earthlink Web Browser)
• After two weeks training received incoming customer calls on web-browsing problems
• Patiently, but efficiently, helped customers troubleshoot and resolve browser issues Full-time volunteer representative
CALIFORNIA FRESNO MISSION - Fresno, CA
2003 to 2005
• 24-months self-funded service providing instruction, guidance and counseling on life-style improvement to youth and adults. Taught in English and Portuguese.
• Assisted in training new volunteers and developed methods to meet needs of a diverse contact base. Worked six days per week, 12 hours per day.
• Supervised a 4 peer group Districts of 8 volunteers as a Zone Leader overseeing efforts of districts, providing training and motivation, reporting and follow-up
• Customer Service Volunteer at the Sanger Community Library scheduling Internet appointments for patrons for several hours each week.
Pharmacist Assistant
FALAK PHARMACY - Bronx, NY
2003 to 2003
Performed all duties in the pharmacy in restocking, meeting customer inquiries and processing orders and purchases
Education
Diploma
INSTITUTO DE ESTUDIOS AVANZADOS - Santiago, CL
2002
Skills
• Portuguese
• Italian
• Spanish
Additional Information
Experienced call center customer service representative providing quality support for inquiries regarding financial issues and web browsing software. Tri-lingual Spanish/English/Portuguese and currently learning Italian. Know computer basics including MSWord and Excel. Quickly learn new software applications. Have extensive door to door experience as well. Ability to communicate effectively. Disciplined and reliable. Demonstrated willingness to work long hours when needed and get the job done. Experience training and motivating work teams.
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