Account manager Data Entry Scrum Master
Resume:
Nehemiah Torres
********.******@*****.***
Cary, NC 27519
Education
**** – 2019 MA in Mass Communication – Web Design & Online Communications University of Florida
**** – 2017 Master of Science in International Marketing Management
Boston University
2009 – 2012 Bachelor of Arts and Applied Sciences
University of the Incarnate Word
Skills
Microsoft Office Suite, Project Management, Program Evaluation, Data Analysis, Quantitative/Qualitative Analysis, InDesign, Illustrator, Photoshop, HTML, CSS, HTML5, JavaScript, Responsive Web Design, SEO, Market Research, Digital Marketing
Certified Scrum Master - exp 2024
Experience
2022 – present Thermo Fisher Scientific – Durham, NC
Account Service Coordinator
●Effectively engage with other departments within the Company such as Procurement, Sales, and Finance to ensure that customer purchase orders and returns are processed in a timely and accurate manner and meet all quality standards.
●Support assigned customers and provide order management support which may include providing open order reports to customers, regular meetings with customers to review order status etc.
2021 IQVIA – Durham, NC
Associate Operations Specialist (Safety)
●Process Safety data from various sources according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
●Assess Lifecycle Safety data for reportability to relevant authorities and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to requirement.
●Review and process data from various sources: performing intake, triage, data entry, coding relevant medical terminology, writing descript narratives, performing follow-up with patients and reporters.
2007 – 2012 U.S. Army Institute of Surgical Research – Fort Sam Houston, TX
Clinical Research Technician
●Contributed to the success of more than 300 research procedure, management of trial timeline, budget, resources and vendors.
●Processed research data on over 200 patients from medical databases and other sources. Assembled reports and data for further analysis within research protocols.
●Monitored quality of vendor deliverables, ensuring team members had proper equipment and procedure training.
●Prepared monthly reports of new administrative actions for unit of 45 personnel, (promotions, change in duty station, reductions in rank, pay change, awards, etc.) and informed staff of new directives and changes to policy. Researched and resolved personnel discrepancies.
●Generated requests for maintenance of facilities and equipment. Performed checks of safety equipment and managed shipping of hazardous materials and sensitive documents leading to 100% pass rate on numerous inspections
2005 – 2007 Andrew Rader U.S. Army Health Clinic – Fort Myer, VA
Laboratory Manager, Non-Commissioned Officer in Charge
●Served as the military manager and supervisor of the clinical laboratory. Completed and submitted payroll for clinical staff of 15 through the military human resource system.
●Improved the laboratory inventory control system and restructured supply areas to facilitate a 10% reduction in expired supplies and reagents, improving efficiency throughout technical areas.
●Maintained and revised all vendor contracts for laboratory equipment and supplies. Accounted for over $2 million worth of laboratory equipment with no loss.
●Updated laboratory safety manuals, inspected safety devices and conducted routine maintenance of lab equipment, leading to passing of the 45-point Joint Commission safety inspection for continued accreditation.
2003 – 2005 Fort Bragg Blood Donor Center – Fort Bragg, NC
Donor Center Technician
●Directed training for incoming personal, led monthly and annual training for staff, and ensured requirements were met according to schedule. Created training manuals for all sections of the clinical laboratory.
●Optimized supply system - purchased, organized and planned for proper levels of supplies to ensure blood donor center and mobile center were properly stocked which reduced waste and maximized use of limited storage space.
●Prepared, packaged and manually logged and processed shipments of whole blood units and components to 10 different receiving locations with 0 errors.
Military Service – U.S. Army – 2002-2012 – Honorably discharged
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