Kager L. Robinson
Denver, CO **239
**************@*****.***
Accomplished Skills
I am an experienced and goal-orientated customer service professional. I excel in conflict resolution, recovery; skip tracing, negotiations, inbound/outbound collections and banking relations. I am trained in the financial industry and knowledge of loan structure (personal, student and car financing).
Work History
Safeway Distribution Center- Denver, CO 08/2017 – Currently employed
Warehouse Order Selector
Operate forklifts, order selector, powered pallet jacks, and sit-down forklifts, to transport and locate equipment and materials to required areas. Lift 35lbs -75lbs with reasonable accommodations as required.
Receive order Data through VoiceCom to complete orders.
Stack orders and place safely on dock for product loading
Maintain quality safety within all guidelines
Eaton Engineering Manufacturing -Aurora, Co 03/2015-04/2016 Warehouse Material Handler Production Lead
Comply with all safety requirements including proper use of personal protective equipment (PPE) and operation of equipment in a safe and competent manner. Understand and meet all departmental safety objectives and goals
Operate forklifts, order selector, powered pallet jacks, and sit down fork lifts, to transport and locate equipment and materials to required areas. Lift 35lbs -75lbs with reasonable accommodations as required.
The ability to read schematics, and written assembly drawings or other manufacturing information to build specific products. Utilizing measurements and mathematical abilities. Performing routine maintenance on all plant equipment in area of assignment as required.
Knowledgeable in production in several different company brands; Corelite, Neoray, Wavestream. Having the ability to perform all basic operations needed to produce parts from start to finish. This will include setup, assembly, and repairing when necessary in the cells to perform quality and SPC checks to produce high quality devices with 4ft, 6ft, 8ft and 12ft fixtures. To conclude in packaging; create and band equipment, parts, materials, products and accessories to minimize damage during shipment and staging.
Santander Financial 11/2012 to 05/2015
Collector /account manager back end
Outbound/inbound calls to delinquent auto loan accounts. Responsible for establishing arrangements for missed note payments.
Assist with deferred payments, post-dated payments and demand of payment.
Wells Fargo- Littleton, CO 8/2012- 11/2012
Personal Banker
Assist customers with all financial accounts
Manage teller lines and supervise the basic flow of the bank business.
In person/telephone contact with customers for all banking needs
Trained to assist with fraud alert/prevention, understanding of credit reports, credit decisions etc.
EOS CCA- Denver, CO 09/2010-05/2012
Sr. Collector
Outbound/inbound calls to defaulted student loans on behalf of the Department of Education.
Outbound/Inbound communication with customer/debtor
Full Skip tracing, set up of payment plans, wage garnishment and settlement offers.
Regent Asset Management, Denver, CO 02/2010-6/2010
Outbound Calls to assist with Collections on contracted portfolios/ accounts with US Bank and Bank of America that had been charged off due to non-payment. Negotiated demands of payment/in fill- exceeded sales goal of $28,000.00
Gexpro, Denver, CO 9/2007-9/2009
Warehouse
Order processing/intake/verification of product/shipping
Certified/trained on pallet jack, forklift and order picker machines