Customer Service Assistant Coach

ISAIAH SWAINSON

***-*** *********** ***** *********,Ontario (H)647-***-**** ( C ) 416-***-****

Email –***************@*****.***

QUALIFICATIONS PROFILE

A creative critical thinker who possess leadership qualities with a thirst for results and customer service.

Technical Skills:

Languages: Visual Basic

Applications: Adobe Photoshop Microsoft Suite ( PROJECT WORD EXCEL POWERPOINT)

Key Strengths: Determined, problem solver, flexible, self-starter, detailed oriented, committed to achieve exceptional results, Interpersonal skills, analytical & issue resolution skills, able to adapt to numerous environments, friendly & approachable, customer focused.

EXPERIENCE HIGHLIGHTS

Dairy and Frozen Food Associate/ Cashier - Walmart Canada -Silver Linden LocationRH March 2019 – August 2020

Part-time Employee

properly maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature presentations.

Following the “One Best Way” Standards of practice

Practicing the 3 Meter Attitude. • Answering Customer calls promptly. • Answering register calls promptly. • Operating the register when needed.

Maintaining 100% in stock at all times. • Meeting Customer's needs by assisting them whenever possible. • Ensuring that department is fully stocked with merchandise and is ready for business. • Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates. • Adhering to food safety and handling procedures and following sanitation and cleaning procedures.

Rotating stock and checking for expired products. • Zoning the department. • Ensuring the merchandise is properly signed and priced. • Maintaining all risers properly. • Maintaining modular labels. Additional Responsibilities • Adheres to all company policies and standard operating procedures. • Other responsibilities may be assigned.

Volunteer Referee – Volleyball Tournaments - Blessed Trinity Catholic School 2015 - Current

Refereed several Volleyball tournaments for Blessed Trinity Catholic school

Court set up (verification of net and ball meeting requirements)

Referee (Authority on gaming rules)

Volunteer Usher – Saturday Church Services Blessed Trinity Catholic Church

2015 – 2018

Ushered at several Saturday evening church services at Blessed Trinity Catholic Church.

Seating coordination upon arrival

Collecting parishioners tithes via collection plate

Coordination of the communion process

Ensure parishioners receive church literature

ACCOMPLISHMENTS

Grade 10 Athlete of the Year Brebeuf College

2017

Received the grade 10 athlete of the year award for outstanding achievements in volleyball & soccer.

Selected Achievements: Obtained the first ever volleyball Jr. boys championship banner for the 2016-2017 season.

3 Day Leadership Course Brebeuf College

2016 / 2017 school year

Invited to be the grade 10 representative at a 3-day leadership course regarding bullying & safe school awareness.

Grade 8 Athlete of the Year Blessed Trinity Catholic School

2015/2016 school year

Received the grade 8 athlete of the year award for outstanding achievements in volleyball, soccer, cross-country, track & field and basketball.

Selected Achievements: 1st place finishes in multiple invitational volleyball tournaments. Volleyball divisional & regional champions as well as City finalists. Track & field city finalist.

Grade 8 President of Student Council Blessed Trinity Catholic School

2015/2016 school year

Voted President of the Student Council by teachers and peers.

Event planning

School representative at parent and board council meetings

Grade 7 Vice President of Student Council Blessed Trinity Catholic School

2014/2015 school year

Voted Vice President of the Student Council by teachers and peers.

Assist president as needed

Participate in meeting discussions

HOBBIES

Sports (Volleyball & Soccer)

Opportunity to work within a team setting to achieve one common goal

Utilize leadership strengths

Mentoring/Tutoring

Tutor DDME(Developmentally Delayed/Multiple Exceptionalities) peers

Mentor Jr. volleyball team through mentorship & acting assistant coach when necessary

EDUCATION HISTORY

Grade 12 – Brebeuf College

Graduated

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