Service Representative Customer
Resume:
Ashley Jimenez Rivera
Environmental services / customer services
New York, NY 10029
***********@*****.***
Provided customer service to a variety of clientele based on the needs and common place procedures. Have extensive experience with computers, customer service, and. Able to quickly adapt to change and perform at an above average level. Bilingual, Spanish, English speaking, reading, and writing. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping
United Staffing Solutions - Bronx, NY
May 2022 to Present
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices Environmental Service Aide
RJR Maintenance Group, Inc - New York State
April 2021 to October 2021
1. Cleans and sanitizes bathrooms, and restores dispensers with soap and paper products. 2. Removes trash, relines trash containers, and cleans receptacles if required. 3. Dusts mops and damp mops floors in patient’s rooms. Vacuums, damp mops and shampoos carpeted floors including corridors.
4. Cleans rooms upon patient discharge.
5. Stocks patient room with other items such as hospital literature, towels, admission kits and other related items. Stocks floor deliveries in the proper storage areas. 6. Empties needle boxes.
7. Replaces soiled draperies.
Cashier/Customer Service
Family Dollar - New York, NY
August 2020 to September 2020
Customer Service Representative
Pete's Pizza - Wilmington, DE
April 2020 to August 2020
Work register, answer phone, submit mobile orders, maintain/clean work station, refill sauce containers manually, restock beverages, fold bags, pack to go orders Guest Service Representative
EXTENDED STAY AMERICA - Mount Laurel, NJ
June 2017 to March 2018
• Promoted to Head Guest Service Representative in 8 months.
• Provided customer service at initial check in for all guests.
• Handled reservations, customer needs, inquiries, and high call volumes.
• Ran daily reports to check reservations for accuracy, special requests and correct cash float balances.
• Performed additional tasks that were assigned by management.
• Night Auditor.
• Ensured all guests needs were met in a timely and organized fashion. Sales Associate
EASY SHOPPING CENTER
September 2013 to May 2014
• Named employee of the month three times for surpassing sales goals.
• Assisted to customers needs on products and product information.
• Followed and achieved department sales and goals monthly, quarterly and annually.
• Handled returns and processed POS purchases.
• Trained new employees about procedures and POS systems.
• Provided customer service in person and via telephone.
• Maintained an orderly back of house to expedite sales.
• cashier
Education
High school or equivalent in Basic Studies
Youth Build Phila Cs - Camden, NJ
September 2015 to June 2016
Skills
• MICROSOFT OFFICE (4 years)
• MS OFFICE (4 years)
• OUTLOOK (4 years)
• POWERPOINT (4 years)
• WORD (4 years)
• Customer Service
• Front Desk
• Guest Service
• Hostess
• Social Media Management
• Event Planning
• Spanish
• Public Relations
• English
• Office Management
• Basic math
• Cashiering
Certifications and Licenses
Vaccinated
July 2021 to Present
Have the covid Vaccination Card
Security Guard Certification
May 2021 to Present
• 8 hours
• 16 Hours
CPR / AED / First-Aid
July 2022 to July 2024
(Adult / Child / Infant / Choking) AED / Injury & Universal Precautions Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
October 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative assistant/receptionist — Completed
August 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Retail customer service — Completed
November 2021
Responding to customer situations in a retail setting Full results: Completed
Home health aide skills — Completed
March 2022
Providing care to patients in a home setting
Full results: Completed
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Security guard skills — Proficient
October 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Basic maintenance and repair — Completed
March 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Completed
Early childhood development — Completed
July 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Warehouse safety — Completed
August 2022
Using safe practices in a warehouse setting
Full results: Completed
Business math — Completed
June 2022
Using basic math to solve problems in a business context Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Fluent Spanish (speaking, reading, and writing). Microsoft office suite (Word, excel, PowerPoint, outlook, project, access). Social Media expert. Proficient in POS Systems. Type 40 wpm.
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